Inside Sales Customer Success Manager

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🗽 New York, Michigan, +1 more states – Remote

🗽 New York – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote

💵 $22 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Sell service products such as warranty extensions, maintenance and service contracts, and qualifications • Implement promotional and sales actions • Provide intensive support to assigned customers in collaboration with Service Contract Specialists and Service leaders • Visit customers for contract negotiations within the assigned region as needed • Ensure timely contract renewals by tracking deadlines, developing proposals, and following up • Acquire and consult with existing and new customers for service product sales • Prepare sales reports, statistics, and forecast summaries as required • Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) for quote creation, edits, and logging sales activities • Build and maintain long-term business relationships through meetings, phone, and email contacts • Communicate product and service information and capture strategic information • Achieve annual and quarterly financial goals by identifying, developing, and pursuing relevant leads • Cover the Canada territory

🎯 Requirements

• Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred • 3-5 years of sales experience with proven ability to qualify opportunities and close deals • Capable of prioritizing, being effective, and using strong negotiation skills • Prior experience in similar roles such as sales, telesales, or sales administration in a corporate/matrix organization preferred • Excellent oral and written communication skills • Ability to navigate different hierarchical levels and positions authoritatively • High level of organizational skills and self-discipline • High self-motivation, team spirit, flexibility, and a positive demeanor • Knowledge in instrumental analytics/life sciences • Excellent IT skills, including MS Office, SAP ERP, and CRM systems • Ability to travel to customer locations up to 25%, including overnight travel • Demonstrate Thermo Fisher Scientific values: Integrity, Intensity, Innovation and Involvement

🏖️ Benefits

• Variable annual bonus based on company, team, and/or individual performance results • A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability • Competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with discounted company stock • Flexible remote work arrangement • Potential travel opportunities and customer visits