Regional Service Specialist – LC/MS

🔥 0 minutes ago

🏄 California, Oregon, +1 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $49 - $74 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide advanced technical and field service support to customers throughout California, Oregon, and Washington • Manage installations, repairs, preventative maintenance, technical troubleshooting, and escalations • Maintain customer focus while working with Field Service Management, Instrument Sales, and internal partners • Use customer management software to track service calls, manage parts inventories, document activities, and complete assigned tasks • Review customer reports and inspect malfunctioning products to determine technical issues • Provide advanced technical assistance to Field Service Engineers by reviewing documentation and troubleshooting instruments • Analyze findings and recommend repairs, replacements, or other corrective actions • Coordinate problem resolution with engineering, customer service, sales, Field Service, and other personnel • Analyze instrument-generated data and performance reports and recommend modifications to prevent future issues • Serve as communication link between customers and Thermo Fisher Scientific • Develop and conduct equipment safety training and demonstrate technical skills to colleagues and customers • Maintain continuous education, technical training, and certifications for advanced products • Provide technical leadership and support for customer escalations • Mentor, develop, and support certification of Field Service Engineers • Review service data and metrics to identify improvement opportunities • Partner with Regional Service Specialists on best practices and knowledge sharing • Attend or host “Hot Account” meetings as regional representative • Partner with regional service leadership to improve service performance, technical capability, customer satisfaction, and revenue growth • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Chemistry, Sciences, Engineering, or equivalent job experience • 8+ years of hands-on experience as a Service Engineer preferred, particularly working with Analytical instrumentation • Hands-on experience with Liquid Chromatography and Mass Spectrometry (LC/MS) instrumentation is required • Specific experience with Orbitrap is preferred • Strong technical troubleshooting and problem-solving skills • Effective communication skills with ability to establish strong customer relationships and collaborate across internal teams • Ability to prioritize service requests and produce clear, concise, and accurate documentation • Ability to mentor and provide technical guidance to Field Service Engineers • Ability to travel throughout the assigned region as business and customer needs require • Must be available to travel up to 80%, including overnight stays • Must be able to lift up to 50 lbs. • Must be able to stand for extended periods • Must be able to work overtime as business and customer needs require • Ability to work in laboratory settings with hazardous/toxic materials and required PPE

🏖️ Benefits

• Variable annual bonus based on company, team, and/or individual performance results • Choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability in accordance with company policy • Competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with opportunity to purchase company stock at a discount