Service Coordinator

Job not on LinkedIn

🕒 6 days ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Coordinate and dispatch field and depot service activities, including installations, preventive maintenance, repairs, upgrades, and de-installations. • Create and manage quotations, service work orders, parts orders, quality notifications, return material authorizations and billing documentation. • Serve as the primary customer contact for service-related inquiries, such as service scheduling, status updates, shipment tracking, return authorizations, providing service reports upon request, and providing service invoices upon request. • Coordinate customer returns, loaner instruments, decontamination documentation, and shipping logistics. • Review service documentation for completeness, accuracy, and compliance prior to closure and invoicing. • Support complaint handling, investigations, and quality system requirements by ensuring accurate documentation and timely resolution of service activities. • Collaborate with cross-functional teams to resolve customer issues, improve service delivery, and maintain operational efficiency. • Monitor open service activities and drive timely completion of customer requests. • Perform other duties, projects, and cross-functional responsibilities as assigned to support evolving business needs and service operations.

🎯 Requirements

• Associate's or Bachelor's degree in Business, Operations, Customer Service, Life Sciences, or related field preferred. • 3+ years of experience in service coordination, customer support, or a related role. • Experience working with ERP, CRM, or field service management systems (SAP, ServiceMax, or similar preferred). • Experience in a regulated or quality-driven environment preferred. • Excellent customer service and communication skills. • Strong organizational, time management, and multitasking abilities. • Ability to coordinate multiple priorities in a fast-paced environment. • Strong attention to detail and documentation accuracy. • Effective problem-solving and decision-making skills. • Ability to work collaboratively across functional teams. • Proficiency in Microsoft Office and business systems.

🏖️ Benefits

• Professional development opportunities • Flexible working hours