Technical Support Specialist II, Water Analysis Instruments

🔥 1 minute ago

🐊 Florida, Iowa, +5 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

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👻 Ghost score 10%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide technical and application support for Thermo Fisher Scientific’s electrochemistry products, including Thermo Scientific Orion pH meters and electrodes • Support end users, channel partners, Customer Service and commercial teams primarily by phone and email • Recommend solutions, troubleshoot product and application issues, and resolve customer inquiries • Respond to web-generated leads and recommend cost-effective products and solutions • Contribute to internal and external knowledge resources • Gather customer feedback and market trends and share insights with Marketing and R&D • Partner with Quality teams to identify and escalate product issues, support resolution, and contribute to root-cause investigations • Use the Customer Allegiance program to strengthen the customer experience • Provide training and develop application notes • Maintain product materials and website content • Collaborate with colleagues around the world to support product quality and customer satisfaction

🎯 Requirements

• Bachelor’s degree in Biology, Chemistry, Environmental Science or a related scientific field • 2+ years of technical or laboratory experience • Strong written and verbal communication, listening and customer service skills, including the ability to handle complex technical discussions • Strong analytical thinking and problem-solving skills • Ability to work independently and collaboratively as part of a cross-functional team • Strong organizational skills, including the ability to manage multiple priorities and meet performance metrics • Preferred: Experience in wet chemistry or water quality • Preferred: Proficiency with CRM systems such as Salesforce, Microsoft Office applications, and enterprise systems such as SAP or Baan • Preferred: Technical writing experience • Preferred: Experience with root-cause analysis, corrective actions, quality management systems or continuous improvement methods • Preferred: Hands-on experience with laboratory equipment and systems such as ovens, centrifuges, filtration equipment, freezers, incubators, shakers, hot plates and remote monitoring systems • Preferred: Experience training or mentoring other technical staff

🏖️ Benefits

• Fully remote work arrangement • Standard Monday–Friday work schedule