Upstream Staff Scientist, Field Applications

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $103.1k - $154.7k / year

⏰ Full Time

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Serve as a technical expert and consultant, applying deep bioprocessing knowledge across upstream processing and single-use technologies • Engage customers peer-to-peer to support process development, optimization, and technology integration across upstream workflows • Lead pre- and post-sales technical activities, including product evaluations, proof-of-principle (PoP) studies, demos, pilot runs, and technology qualification in regulated environments • Provide comprehensive troubleshooting as the entry point for quality and performance issues, collaborating with Quality, Field Service, and Technical Support to ensure fast, compliant resolution • Deliver technical training for both internal and external audience-covering process scientists, engineers, and operators—to build capability and confidence in Thermo Fisher systems • Conduct workflow consulting and GEMBA walks at customer sites to identify process improvement opportunities and align solutions with operational goals • Support Bioprocessing Development Center (BDC) activities and on-site demonstrations, ensuring consistent messaging and technical excellence • Develop and implement adoption plans with measurable achievements (e.g., time-to-first-run, time-to-first-GMP lot) and conduct follow-up utilization reviews • Document all activities in CRM/SFDC, maintaining accurate technical engagement records, win plans, and risk mitigation plans • Collaborate cross-functionally with Account Managers, Field Service Engineers, Technical Support, Product Management, R&D, and Quality/Regulatory to deliver seamless end-to-end outcomes • Gather and communicate the Voice of Customer (VOC) to inform product roadmaps, feature development, and best-practice content (application notes, white papers, and case studies) • Represent Thermo Fisher Scientific at industry events—including conferences, workshops, and webinars—by delivering workflow-based technical presentations and thought leadership

🎯 Requirements

• BSc/MSc/PhD in Chemical Engineering, Biochemical Engineering, Bioengineering, Biotechnology, or a related discipline (or equivalent bioprocessing experience) • 7+ years of hands-on experience in bioprocessing (Process Development, MSAT, or cGMP Manufacturing) with proficiency in at least one of the following: Single-use bioreactors (5–2,000 L+), cell culture, or perfusion systems • Proven record of technical engagement and process troubleshooting in Process Development and/or cGMP environments • Experience supporting scale-up, tech transfer, and process optimization projects from development to manufacturing • Deep understanding of bioprocessing workflows, cGMP principles, and regulatory expectations (FDA, EMA, Annex 1) • Ability to interpret URS, P&IDs, batch records, and qualification protocols; comfortable with automation systems and process control HMIs • Skilled in process design, optimization, and workflow consulting, using data-driven analysis to identify improvements • Familiarity with PAT tools, DoE, and QbD principles (ICH Q8/9/10) • Knowledge of ASME-BPE standards and risk-based extractables/leachables evaluations for single-use systems • Proficient in data analysis tools (Excel, JMP; scripting a plus) and technical writing • Strong communication, problem-solving, and influencing skills; effective in multi-functional collaboration • Experience using Salesforce.com (SFDC CRM) for opportunity and activity tracking • Demonstrates Thermo Fisher Scientific’s Four I’s values: Integrity, Intensity, Innovation, and Involvement • Valid driver's license and passport for international travel where required • Ability to travel up to 50% within assigned territory.

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount