Digital Transformation Consultant, Customer Engagement Excellence

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🕒 March 31

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The Stem

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals • Digital Health

The Stem is a global networked consultancy specializing in customer engagement and digital transformation within the health and life sciences sectors. The company focuses on improving patient experiences and enhancing communication between healthcare providers and patients. Their expertise includes developing omni-channel strategies, engaging with biopharma clients to drive digital transformation, and implementing innovative solutions tailored to meet industry-specific needs.

📋 Description

• Digital Transformation & Customer Engagement Excellence consultants are responsible for planning and executing aspects of a customer engagement transformation within Pharmaceutical and Bio-technology companies. • Benchmarking current Omni-channel capabilities • Formulating transformation visions • Advising global-to-local governance models for transformation • Defining excellence projects • Implementing customer engagement excellence projects, including process definition, standards & guidelines • Developing and delivering training programs • Serving as interim staff

🎯 Requirements

• Established an independent consulting practice • Proven experience in a Lead Strategist or Digital Excellence role at an agency, consulting firm or Life Sciences company • Track record of conceiving and guiding excellence programs that make a measurable impact • Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health • Strong client consultation skills with ability to guide a strategic discussion • Analytical thinker with strong organizational skills • Strong understanding of strategic marketing process • Solid academic credentials; MBA or equivalent advanced degree preferred but not required.

🏖️ Benefits

• Professional development opportunities