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Client Success Partner

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ThinkHuman

11 - 50 employees

We are a leadership development company working to create an equitable and sustainable world where all beings thrive. As the way we operate and interact with one another at work changes, we work with organizations to navigate these shifts. Through our thoughtfully designed training and coaching programs we partner with CXOs and their leadership teams to bring vision, intention, strategy and a culture of support and purpose to life. Our diverse team of coaches, facilitators and designers are passionate about co-creating experiences of connection and understanding to bring about lasting change. Our clients include SoulCycle, Spotify, Flatiron Health, Betterment, Updater, 1010data, Varonis, VFILES, Peeled Snacks, Glamsquad and The Wing.Join us in our mission to support all humans to bring out the best in ourselves and others!

📋 Description

• Serve as the lead relationship partner for active ThinkHuman enterprise clients, working side by side with CHROs • Translate complex business and talent challenges into clear, compelling transformation program journeys and goals, and own those solutions from design through deployment • Help clients connect program investments to their broader people strategy and organizational results • Build trust and influence with HR leaders • Collaborate with a cross-functional deployment team across delivery, facilitation, content, and sales • Facilitate strategic working sessions and own the story of value that ThinkHuman programs deliver to the client • Deepen and expand the partnership through advisory-led influence and consultative selling • Ensure we deliver the transformation we promised

🎯 Requirements

• 10+ years of experience in consulting, HR transformation, organizational development, or a similar strategic role • A track record of executive-level advising, especially with CHROs, HR leaders, executive sponsors, or other enterprise business leaders • Deep domain expertise in human capital, leadership development, people strategy, or enterprise talent systems, combined with business acumen • Experience growing existing client accounts through consultative, relationship-first conversations • Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and minds • Comfort with ambiguity, a bias for action, and a drive to make things better, not just get them done • Applies AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance • Experience leading complex, cross-functional deployments or change initiatives at scale is a plus

🏖️ Benefits

• Flexible work arrangements • Professional development

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