Maintenance Renewal Specialist

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Can easily create and validate quotes in CCW-R, work in PXP, open cases in CS Hub, and has an in-depth understanding of the Cisco SMARTnet renewal process • Comfortable quoting complex renewals and leveraging industry knowledge to maximize margin when in a competitive situation • Manage transaction lifecycle from quote to cash – identify account requests and coordinate/manage internal support team resources to ensure customer satisfaction • Work independently with maintenance vendors to address questions/issues and provide timely solutions; engage with internal/external support team on resolution • Assist in structuring deals with Account Managers. Prepare customer pricing and proposals for maintenance renewals using the parameters set by assigned Account Managers • Work to develop vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests • Provide ‘value-add’ services to maintenance customers as requested (SN# swap, site/address change, maintenance schedules, contract summary reports.) • Receive, track, and import renewal data into renewal database • Error check completed renewals • Proactively quote upcoming renewals and provide accurate visibility into current quarters renewal opportunities

🎯 Requirements

• Bachelor’s degree is preferred or equivalent experience • 3-5 years of Maintenance Support preferred – in the Technology Industry is preferred • Open to various backgrounds • Ability to understand/analyze client needs and link them to company offerings • Independent self-starter, effective team player with creative problem solving skills to help the organization achieve its earnings objectives • History of working in a high volume, fast-paced sales environment required • Strong verbal and written communication skills; ability to articulate needs and also understands Cisco's acronyms • Ability to instantly build rapport • Strong interpersonal skills to effectively interact with all levels of internal and external clients • Organizational skills • Time management ability • Adaptable/Ability to react to situations • Ability to work independently on projects with minimal supervision • Work effectively and efficiently under pressure • Understands general business principles • Strong mathematical aptitude and the ability to work with and easily calculate margin percentages using cost+, list-, and flat GPM% models • Experience with Salesforce or other CRM preferred • Outstanding multitasking skills • Desire to learn and understand the business process from beginning to end • Strong work ethic with respect for work/life balance and positive work environment • Good people skills and strong backbone to stand firm in sales-centric environment • Positive can do attitude.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.