Order Management Specialist

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Own day-to-day post-booking order execution for assigned orders and accounts • Monitor order progress and identify issues that may impact shipment timing, completion, or client experience • Maintain accurate order updates across internal systems, including shipment details, estimated ship dates, tracking, serial information, and status changes • Coordinate with procurement, logistics, warehouse, account teams, and other internal partners to keep orders moving and resolve blockers quickly • Investigate order discrepancies, missing information, and past-due items and drive follow-up to resolution • Maintain tracking tools, documentation, and system records with a high degree of accuracy and timeliness • Communicate order updates, risks, and next steps clearly to internal stakeholders • Escalate exceptions appropriately and partner cross-functionally to drive material completion • Support a high-volume environment while balancing urgency, accuracy, and customer impact • Contribute to process improvement efforts that increase visibility, efficiency, and order quality

🎯 Requirements

• Entry level or some experience in order management, sales operations, logistics, supply chain, customer operations, or a similar operational role • Experience working in a fast-paced, high-volume environment with competing priorities • Strong attention to detail and ability to maintain accurate records across multiple systems • Proven ability to coordinate across teams and follow issues through to resolution • Strong written and verbal communication skills • Comfort working in ERP, CRM, or order-tracking systems • Ability to analyze order status, identify issues, and take action with limited oversight • Strong organizational skills and a consistent sense of urgency • Experience in the privately held technology industry a plus, but not required

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.