Principal Observability, Reliability Architect

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Lead client discovery, architecture workshops, and solution design across observability, telemetry, reliability, and operational intelligence initiatives. • Design enterprise observability architectures spanning monitoring, logging, metrics, tracing, telemetry pipelines, alerting, event correlation, service visibility, and platform integrations. • Define scalable standards for telemetry onboarding, naming, tagging, RBAC, service ownership, dashboards, alert governance, runbooks, and operational handoff. • Advise on telemetry governance, including data quality, retention, access control, sampling, cardinality, and cost optimization. • Lead modernization initiatives including tool rationalization, dashboard and alert rationalization, telemetry strategy, and migration from legacy monitoring platforms. • Guide SRE practices including SLIs, SLOs, error budgets, production readiness, and incident response maturity. • Design integration patterns across ITSM, CMDB, event management, and automation platforms. • Support pursuits by shaping solution strategy, validating scope, informing estimates, and building client-facing technical narratives. • Serve as a senior escalation point and provide architecture governance during delivery. • Build reusable reference architectures, playbooks, and accelerators while mentoring architects, consultants, and offshore teams.

🎯 Requirements

• 10+ years in observability, monitoring, APM, platform operations, SRE, or related enterprise technology domains, including 5+ years leading architecture and delivery strategy for enterprise observability or reliability initiatives. • Deep, hands-on experience designing and implementing across monitoring, logging, metrics, tracing, telemetry collection, and pipeline patterns in hybrid and multi-cloud environments. • Strong knowledge of telemetry governance, including routing, transformation, normalization, enrichment, retention, access control, and cost management. • Experience defining enterprise standards for dashboards, alerts, tagging, naming, service ownership, RBAC, and operating model adoption. • Strong command of incident response, event correlation, alert strategy, service health, and business-service visibility, plus applied SRE concepts including SLIs, SLOs, error budgets, and production readiness. • Ability to lead executive and technical workshops and translate business needs into actionable architecture and delivery plans. • Consulting or professional services experience with strong client-facing communication, estimation, risk management, and cross-functional leadership.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.