Product Support Associate

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Berkeley Research Group (BRG)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

📦 Logistics

🎖️ Defense

💰 Venture Round on 2020-07

Construction • Logistics • Defense

Berkeley Research Group (BRG) is a global consulting firm that helps leading organizations advance in the fields of corporate finance; economics, disputes, and investigations; and performance improvement. With offices around the world, BRG is an integrated group of experts, industry leaders, academics, data scientists, and professionals working across borders and disciplines. The firm specializes in various sectors, including construction, energy, technology, and healthcare, delivering inspired insights and practical strategies to help clients navigate their challenges effectively.

📋 Description

• Manage communications between 340B covered entities and manufacturers regarding use of Second Sight Solutions software platforms and compliance with manufacturer policies on contract pharmacy utilization • Perform intake triage for inbound chat, email, and phone inquiries, ensuring proper routing, prioritization, and documentation • Serve as a subject matter expert on Second Sight Solutions software products, systems, workflows, and user interactions • Provide education support and address complex platform issues • Independently escalate or de-escalate high-impact issues based on technical severity and business context • Participate in creating and continuously improving incident response processes and post-incident reviews • Apply knowledge of pharmaceutical manufacturer policies to support efficient communication management • Adhere to internal SLAs, case management standards, and client requirements while increasing user satisfaction • Improve, design, and develop knowledge base articles, process manuals, and client launch and onboarding materials • Maintain ownership of case follow-up through resolution and provide clarity to stakeholders

🎯 Requirements

• Minimum two years of work experience in a support or customer-facing role in the healthcare industry • Background related to the 340B Drug Pricing Program highly preferred • Experience applying discretion and independent judgment in analyzing and solving complex product or customer issues • Strong critical thinking, communication, and problem-solving skills • Experience managing intake processes or customer inquiry triage • Proficient in Microsoft Office, including PowerPoint, Excel, Word, and Outlook • Experience working with clients or helping to support client deliverables • High attention to detail and commitment to producing quality work • Eager to learn and research new healthcare content • Strong initiative, adaptability, and a continuous improvement mindset • Excellent verbal and written communication skills with the ability to explain technical issues to technical and non-technical audiences • Highly organized with a proactive mindset and a commitment to continuous improvement • Proven success in a collaborative, cross-functional team environment • Must submit verification of legal right to work in the United States without company sponsorship