Design Research Manager

🕒 March 10

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $120k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

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Think Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

Enterprise • SaaS • Telecommunications

Think Company is an enterprise-focused service provider specializing in creating customized digital solutions for billion-dollar companies. With a strong emphasis on research, design, and product management, Think Company partners with clients to improve customer and employee experiences across various industries, including financial services, healthcare, pharmaceuticals, and telecommunications. Their expertise lies in developing modern digital tools and intuitive self-service experiences that enhance user engagement and streamline operations. With over 15 years of experience, Think Company is known for solving complex, industry-specific problems and building collaborative partnerships to drive value and innovation.

📋 Description

• Guide the evolution of Think Company’s Design Research practice, shaping standards, frameworks, and methodologies • Lead and mentor researchers and senior practitioners, supporting their growth as both researchers and consultants • Ensure research engagements are high-quality, client-centered, and aligned with business outcomes • Partner with Delivery leadership to identify risks, support complex engagements, and strengthen project outcomes • Collaborate with Business Development teams on proposals, pitches, and research scoping for new opportunities • Develop reusable frameworks, playbooks, and tools that improve research consistency and efficiency • Promote responsible use of AI-enabled tools and emerging research methods to enhance research impact.

🎯 Requirements

• A track record of leading complex design research initiatives that inform product, service, or strategy decisions • Experience managing and mentoring researchers, including supporting professional growth and performance development • Strong knowledge of qualitative and quantitative research methods and when to apply them effectively • A consultative mindset and the ability to advise senior stakeholders using evidence-based insights • Ability to connect research strategy to measurable product, service, or business outcomes • Strong communication skills and comfort navigating complex client environments • Curiosity about evolving tools and technologies, including AI and how it can enhance research workflows.

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Ongoing opportunities for professional development