ThirdChannel
51 - 200 employees
🛒 Retail
🤝 B2B
☁️ SaaS
Retail • B2B • SaaS
ThirdChannel is a company that provides next-generation workforce management tools and solutions for retail execution. They specialize in optimizing retail operations through cloud-based technology, offering capabilities such as workforce management, merchandising compliance, assisted selling, employee training, and comprehensive store audits. ThirdChannel empowers retailers with real-time data and insights, enabling them to manage their field force efficiently and enhance the retail experience. Their platform is designed to give retailers a competitive advantage by ensuring brand alignment and performance consistency across all their stores.
IT Chat Specialist
Job not on LinkedIn
🕒 June 24
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ThirdChannel
51 - 200 employees
🛒 Retail
🤝 B2B
☁️ SaaS
Retail • B2B • SaaS
ThirdChannel is a company that provides next-generation workforce management tools and solutions for retail execution. They specialize in optimizing retail operations through cloud-based technology, offering capabilities such as workforce management, merchandising compliance, assisted selling, employee training, and comprehensive store audits. ThirdChannel empowers retailers with real-time data and insights, enabling them to manage their field force efficiently and enhance the retail experience. Their platform is designed to give retailers a competitive advantage by ensuring brand alignment and performance consistency across all their stores.
📋 Description
• Share passion and expertise about the brand’s products and services with online customers • Provide real-person chat support to elevate the online shopping experience • Compare and analyze competitor products • Show empathy to customers in stressful situations • Explain concepts at the customer’s knowledge level • Assist customers with large-scale electronic purchasing needs • Communicate clearly with customers in text form
🎯 Requirements
• 5+ years IT industry experience beneficial • Knowledge of large corporate or hospital IT systems a plus • Familiarity with top OS and brand environments • Passion for helping others with large scale electronic purchasing needs • Ability to explain concepts at customer’s knowledge level • Ability to type at least 35 wpm • Strong ability to communicate clearly in text form • Desktop or laptop with Chrome browser; tablets and other mobile devices are not compatible • Stable internet connection; at least a consistent 10 Mbps suggested • Reliable sound output through built-in computer speakers, third-party speakers, or headsets • Must use the brand’s products/services and be familiar with the brand site and related media/searches
🏖️ Benefits
• Performance based rewards redeemable for product and/or gift cards • Insider information from your brand about new product launches & events • Chat interactions are paid out weekly on an hourly basis • Immediate start upon completion of onboarding • Part-Time Remote position from anywhere you can connect to the internet
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