Retention Specialist

Job not on LinkedIn

🔥 1 hour ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $89.6k - $166.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔄 Customer Retention Specialist

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Manage the Government Checkpoint customer portfolio, focusing on retention, and renewal support • Lead Government trial engagement programs • Coordinate outreach strategies that increase trial participation, product usage, and sales conversions • Partner with sales teams to ensure trial customers receive targeted resources, training, and follow-up engagement • Serve as the Government business lead for HVS campaigns and Salesforce Sales Engagement programs • Build, manage, and deploy scalable outreach cadences supporting strategic campaigns and demand generation efforts • Train and support sales representatives on HVS best practices, campaign execution, and engagement analytics • Monitor campaign performance and provide recommendations to improve meeting generation, pipeline creation, and revenue outcomes • Create and maintain customer-facing content, digital sales rooms, trial materials, onboarding resources, and product education assets • Support sales teams with messaging, engagement tools, campaign templates, and customer leave-behinds • Deliver training sessions and best-practice guidance for customer engagement platforms and outreach programs

🎯 Requirements

• Bachelor's degree or equivalent experience • 3+ years in customer success, sales operations, account management, or retention • Experience managing customer-engagement, trial-conversion, or retention campaigns • Proficiency with Salesforce and sales-engagement tools (e.g., HVS, Outreach, Salesloft) • Strong understanding of customer lifecycle and sales metrics • Excellent communication, content development, training, and cross-functional collaboration skills • Strong organizational, project-management, and analytical abilities • Government/public-sector or SaaS experience preferred

🏖️ Benefits

• Flexibility & Work-Life Balance: Flex My Way • Comprehensive benefit plans including flexible vacation • Two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Optional hospital, accident and sickness insurance paid 100% by the employee • Optional life and AD&D insurance paid 100% by the employee • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Access to Employee Assistance Program • Group Legal Identity Theft Protection benefit paid 100% by employee • Access to 529 Plan • Commuter benefits • Adoption & Surrogacy Assistance • Employee Stock Purchase Plan