Senior Customer Success Manager, Legal Software

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🔥 0 minutes ago

🗽 New York, Michigan, +2 more states – Remote

🗽 New York – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $123.2k - $228.8k / year

⏰ Full Time

🟠 Senior

👮‍♀️ Software Engineering Manager

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Support customers across the Corporate Legal Software suite of products • Engage with executives at our largest customers • Deliver measurable customer outcomes through structured Customer Success Plans (CSPs) • Conduct executive business reviews (EBRs) and proactive customer check-ins • Focus on adoption, value realization, and expansion in partnership with Sales and Professional Services • Monitor customer health, usage data, and growth opportunities • Build and present business plans • Establish and maintain long-term customer relationships • Effectively partner with internal and external partners • Leverage technology tools for managing client information, pipeline, and financial forecasts

🎯 Requirements

• 5+ years of experience working or managing Customer Success portfolios (SaaS preferred) • Experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus • JD or legal experience preferred • Demonstrated passion through delivering outcomes on a high-performing team • Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts • Hands-on experience with Gong, Salesforce (or similar CS/CRM platforms) • Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred • Strong understanding of legal department operations • Excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins • Strong business acumen and problem-solving skills

🏖️ Benefits

• Flex My Way - supportive workplace policies • Flexible work arrangements • Comprehensive benefit plans including health, dental, vision, and life insurance • Flexible vacation • Two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Paid volunteer days off annually • Opportunities for pro-bono consulting projects and ESG initiatives • Optional hospital, accident and sickness insurance paid 100% by the employee • Optional life and AD&D insurance paid 100% by the employee • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Access to Employee Assistance Program • Group Legal Identity Theft Protection benefit paid 100% by employee • Access to 529 Plan • Commuter benefits • Adoption & Surrogacy Assistance • Access to Employee Stock Purchase Plan