Platform Team Lead – Digital Platforms

🔥 15 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Consulting

Thrive is a B2B technology services firm that provides managed IT, cloud, and cybersecurity solutions for mid-market and enterprise clients. Its offerings include managed detection and response (MDR), EDR/NDR, vulnerability management, autonomous penetration testing, patching, managed firewalls, dark web monitoring, email/DNS security, security awareness training, incident response and remediation, and specialized security for Microsoft 365 and Azure. Thrive also delivers managed cloud services, disaster recovery, colocation, ServiceNow-based ITSM (TransformIT), managed network services, vCISO/vCIO advisory, and compliance support for standards such as HIPAA, GLBA, CMMC, GDPR and others. The company targets industries including financial services, healthcare, government, education, life sciences, and professional services, positioning itself as a consultancy and managed services provider that combines security, cloud, and digital transformation capabilities.

📋 Description

• Lead and mentor the ServiceNow platform team, providing development best practices, technical coaching, code reviews, and enforcement of coding and architectural standards • Serve as a hands-on servant leader, dedicating roughly 50% of time to direct development • Lead the end-to-end development lifecycle across requirements gathering, solution design, configuration, customization, testing, documentation, and deployment using Agile and Waterfall practices • Architect scalable ServiceNow solutions and translate business, functional, and technical requirements into designs, architecture documentation, and platform roadmaps • Develop and optimize workflows, service requests, business rules, UI policies, automations, and integrations using Flow Designer, Integration Hub, and scripting • Integrate ServiceNow with enterprise systems such as Workday, ADP, ERP, HRIS, and third-party tools via REST/SOAP, MID Server, and JDBC • Lead platform upgrades, patches, module rollouts, and custom application development across ITSM, CSM, and other modules • Maintain a multi-tenant, domain-separated ServiceNow environment with proper data segregation, delegated administration, and tenant-level configuration • Ensure 24x7 platform availability, performance, security, compliance, and governance through monitoring, troubleshooting, performance tuning, and capacity planning • Lead proactive monitoring and incident response for production-impacting issues while maintaining service-level agreements • Maintain data quality across integrations, including data loads, transformations, and connected-system maintenance • Support governance and change processes, including demos, Change Control Board presentations, and release planning • Advise stakeholders on ServiceNow capabilities, limitations, and optimal use • Collaborate with service owners, process owners, solution architects, and delivery managers • Create technical documentation, requirements definitions, and specifications; provide stakeholder training • Stay current with ServiceNow releases and recommend platform enhancements

🎯 Requirements

• 7+ years of IT experience, including a minimum of 5 years of ServiceNow development and architecture experience • Deep expertise across ServiceNow ITSM, CSM, CMDB, ITOM, and Domain Separation, including Discovery, Service Mapping, Custom Application development, UI Builder, and Now Assist • Strong proficiency in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting • Proven experience integrating ServiceNow with enterprise systems using REST/SOAP, MID Server, JDBC, and modern API frameworks • Strong working knowledge of Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, and Release Management • Experience with platform performance tuning, CMDB/data modeling, Discovery/Service Mapping, and instance governance • Experience supporting a multi-tenant, domain-separated platform in a managed-services or enterprise environment • Strong understanding of upgrade strategies, security models, access controls, and compliance requirements • Experience with ServiceNow Scoped Applications and custom application development • Knowledge of MID Server, LDAP, SSO, OAuth, and web services integration • Experience applying AI or automation to workflows, insights, or decision-making • Skilled in Agile/Scrum and DevSecOps practices • Excellent problem-solving, communication, stakeholder management, and executive presence • Availability to support a 24x7 platform, including nights and weekends on-call/pager rotation and extended support hours • Bachelor's degree in Computer Science, Engineering, or related field • ServiceNow Certified System Administrator (CSA) certification required • ServiceNow Certified Application Developer (CAD) certification required