Systems Administrator

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⌨️ Systems Administrator

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Consulting

Thrive is a B2B technology services firm that provides managed IT, cloud, and cybersecurity solutions for mid-market and enterprise clients. Its offerings include managed detection and response (MDR), EDR/NDR, vulnerability management, autonomous penetration testing, patching, managed firewalls, dark web monitoring, email/DNS security, security awareness training, incident response and remediation, and specialized security for Microsoft 365 and Azure. Thrive also delivers managed cloud services, disaster recovery, colocation, ServiceNow-based ITSM (TransformIT), managed network services, vCISO/vCIO advisory, and compliance support for standards such as HIPAA, GLBA, CMMC, GDPR and others. The company targets industries including financial services, healthcare, government, education, life sciences, and professional services, positioning itself as a consultancy and managed services provider that combines security, cloud, and digital transformation capabilities.

📋 Description

• Provide remote support across diverse, multi-tenant environments • Handle escalated incidents and complex service requests • Communicate with customers via phone, email, and chat, providing updates and case status • Perform advanced troubleshooting of escalated workstation, server, and network issues • Analyze and document unfamiliar client server, workstation, and network environments • Perform root-cause analysis and resolve complex incidents independently • Use software utilities and vendor- or application-specific tools to resolve incidents • Manage client expectations and communicate troubleshooting actions and resolutions clearly • Advise clients on applications, best practices, and infrastructure standards • Develop, document, and help implement client standards • Identify recurring issues and contribute to permanent resolutions and continuous improvement • Review client environments for security risks and participate in change management • Monitor and manage escalated service tasks, including prioritization, documentation, and escalation • Provide escalated support, mentoring, and technical leadership to other engineers

🎯 Requirements

• Experience supporting virtual desktops • 3–5 years in IT support/operations, including MSP or multi-tenant experience • Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint • Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs) • Experience with endpoint security (EDR/AV), backup/DR, and patch management • Proficient with PowerShell scripting and automation • Strong incident management, change control, and documentation • Excellent written and verbal communication, documentation, and time-management skills • Ability to work independently and collaboratively in a team environment • Availability to work after hours or participate in on-call rotations as required • Excellent customer service skills • Preferred certifications: CompTIA Network+ / A+; Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102); ITIL v4 Foundation (modules)