Support Service Specialist

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🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $28 - $35 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Thrive Communities

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

🏠 Real Estate

👥 B2C

🏢 Enterprise

Real Estate • B2C • Enterprise

Thrive Communities is a property management company focused on creating welcoming residential environments that feel like home. They provide comprehensive services from pre-development to renovation, emphasizing community building and tenant satisfaction. With a strategy that combines the capabilities of a large management firm with the personal touch of a boutique company, Thrive is dedicated to maximizing the potential of each property and enhancing the living experience of its residents.

📋 Description

• Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries • Provide timely and Professional solutions based service • Assist with service inquiries, account questions, scheduling, general needs • Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling • Coordinates and tracks service requests from start to finish • Schedule appointments, update residents and property teams • Ensure timely follow up by liaising with internal departments and service suppliers; Keep track of service history and open requests • Support business processes that enhance service delivery and resident satisfaction • Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date • Report and record keeping for support activities • Comply with Company policies, practices and data privacy standards • Participate in team meetings, training and professional development opportunities

🎯 Requirements

• GED or high school diploma or equivalent • Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field • Excellent written and verbal communication skills • Excellent organizational and time management skills • Strong organizational and multi-tasking skills • Attention to detail and a devotion to accuracy • Experience with Microsoft Office Suite, Google Workspace and web based business applications • A good high speed internet connection and a dedicated work area • Independent, self-starting, and able to connect with a distant team

🏖️ Benefits

• Medical, Dental & Vision Insurance • 401(k) business match retirement plan • Vacations & Time Off • EAP, Employee Assistance Program • Professional Development Reimbursement Opportunities for training and career advancement at all times • Staff health & wellness services • Collaborative and inclusive work environment to Grow