Support Service Specialist

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🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $28 - $38 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Thrive Communities

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Thrive Communities is a property management company focused on creating welcoming residential environments that feel like home. They provide comprehensive services from pre-development to renovation, emphasizing community building and tenant satisfaction. With a strategy that combines the capabilities of a large management firm with the personal touch of a boutique company, Thrive is dedicated to maximizing the potential of each property and enhancing the living experience of its residents.

📋 Description

• Serve as the first point of contact for residents, prospective residents, vendors, property teams, and internal departments • Assist residents, consumers, and vendors through telephone, email, and online communications • Provide timely, professional, solutions-based service • Handle service inquiries, account questions, scheduling, and general needs • Refer difficult or other issues to appropriate departments • Coordinate and track service requests from start to finish • Schedule appointments and update residents and property teams • Liaise with internal departments and service suppliers to ensure timely follow-up • Track service history and open requests • Support business processes that enhance service delivery and resident satisfaction • Maintain accurate resident, vendor, and service records • Perform data entry, records management, and administrative support • Prepare reports and maintain records for support activities • Comply with company policies, practices, and data privacy standards • Work with property management teams and internal departments • Participate in team meetings, training, and professional development opportunities • Identify process improvement and service quality opportunities • Help build a collaborative, service-oriented workplace culture

🎯 Requirements

• GED or high school diploma or equivalent • Minimum one year of experience in customer service, administrative support, resident services, operations support, scheduling, or a related field • Excellent written and verbal communication skills • Excellent organizational and time management skills • Strong organizational and multitasking skills • Attention to detail and devotion to accuracy • Experience with Microsoft Office Suite, Google Workspace, and web-based business applications • A good high-speed internet connection and a dedicated work area • Independent, self-starting, and able to connect with a distant team • Associate's degree or bachelor's degree preferred • Experience in property management, multifamily housing, resident services, hospitality, customer assistance, or other relevant businesses preferred • Experience using CRM, ticketing, property management, or customer service software preferred • Experience working with remote/distributed teams preferred • Excellent dispute resolution and problem-solving skills preferred

🏖️ Benefits

• Home office setting and flexible working • Medical, Dental & Vision Insurance • 401(k) business match retirement plan • Vacations & Time Off • EAP, Employee Assistance Program • Professional Development Reimbursement • Opportunities for training and career advancement • Staff health & wellness services • Collaborative and inclusive work environment