Operations Manager – Global Strategic Accounts

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $130k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thrive Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

💼 Consulting

🧘 Wellness

💰 $80M Series C on 2021-07

Healthcare • Consulting • Wellness

Thrive Global is a company dedicated to improving productivity and well-being through behavior change and mental wellness solutions. Their comprehensive platform focuses on diagnosing and treating burnout, building resilient cultures, and leveraging behavior change tools that are integrated into daily workflows. Thrive Global partners with leading scientists to inform their solutions and collaborates with top global companies to embed well-being practices directly in the flow of work. They offer integrations with popular platforms like Microsoft Teams, Slack, and Webex to support employee mental health and well-being at all levels of an organization, from frontline workers to executives.

📋 Description

• Oversee day-to-day delivery of a major global enterprise account • Hire, onboard, manage, and develop the global Wellbeing Coordinator team • Lead contract coaches day to day and align their work with account strategy • Assign and schedule coaches across coaching, live sessions, and fitness classes • Run team meetings and 1:1s with coordinators and coaches • Manage workloads and coverage across regions and time zones • Develop coordinator areas of specialty while maintaining core coverage • Own delivery standards for events, outreach, and results across regions • Oversee campaigns, webinars, events, employee communications, coaching, and community activities • Convert program roadmaps into regional delivery plans, priorities, and operational goals • Build templates, checklists, and playbooks for scheduled activities • Identify delivery issues and coordinate rapid responses for clients and participants • Track team availability, coaching utilization, and delivery commitments • Record delivered work against contracted commitments and provide operational data for client reviews • Monitor regional performance of workshops, movement classes, webinars, and tabling • Make regional programming-mix decisions within the roadmap • Maintain operational playbooks, trackers, procedures, onboarding materials, and escalation paths • Coordinate access to Thrive and client systems with IT and Security • Manage day-to-day relationships and budgets for coaching vendors and contractors • Ensure contractor assignments remain within agreed scopes • Monitor service quality, participant feedback, and team performance • Improve workflows and team practices to strengthen delivery reliability and participant experience • Partner with Program Management, Account Leadership, Coaching Operations, People, Legal, IT, and Security

🎯 Requirements

• Bachelor’s degree from an accredited college or university required • 5+ years of experience in program or service delivery operations • 3+ years of direct people management experience • Based in Europe, or able to consistently work hours overlapping with EMEA and APAC teams • Experience leading and developing a distributed team across regions or time zones • Experience overseeing ongoing client programs with multiple activities, stakeholders, and delivery commitments • Experience coordinating contractors or specialized service providers • Experience planning coverage and capacity across a team • Ability to build clear delivery processes, quality measures, and escalation paths • Experience using service data and participant feedback to improve delivery • Experience resolving issues with client and internal stakeholders

🏖️ Benefits

• Mission-driven impact • Career growth and development opportunities • Supportive human-centric culture • Wellness perks and benefits • Medical, dental, and vision coverage • 401(k) program with company match • Generous paid time-off programs • Thrive Time: additional paid time off after major projects or intense periods of work • Performance bonus • Equity