Director, Design Client Experience

🔥 12 hours ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $178k - $240.8k / year

⏰ Full Time

🔴 Lead

🧑‍🎨 Art Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Thrivent

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1922

🏦 Banking

💸 Finance

🛡️ Insurance

Banking • Finance • Insurance

Thrivent is a holistic financial services organization that provides advice, investments, insurance, banking, and generosity programs. With a mission to reimagine financial services, Thrivent helps individuals and communities thrive by viewing money as a tool rather than a goal. Serving over 2 million clients, Thrivent is dedicated to helping them build their financial futures while living meaningful lives. The company is committed to diversity, equity, and inclusion, and it provides competitive compensation, professional growth opportunities, and programs to amplify generosity and impact. As a recognized leader in ethical financial practices, Thrivent has been named one of the "World's Most Ethical Companies" by the Ethisphere Institute and is included in Forbes' list of America's Best Insurance Companies.

📋 Description

• Lead and mentor a team of designers, focusing on strategic vision, talent growth, and execution excellence • Excel in one area of design, demonstrate strong proficiency in two others, and capability in two additional areas • Use design methods to solve execution problems and identify new opportunities for value creation • Complete the shift to a program model and work across multiple workstreams • Drive development of practices that increase the value and appreciation of design internally and externally • Frame research initiatives and prioritize research execution to inform strategic decisions and identify opportunities • Participate in company-wide leadership initiatives and shape entire user experiences • Use storytelling and persuasion to connect strategy and vision with day-to-day practicality • Drive meetings and stakeholder communication • Develop understanding of organizational context and line-of-business strategy • Articulate a compelling vision for the team • Define problems with cross-functional leads and manage managers • Coach managers in strong people-management practices • Recruit, develop, and sustain a high-performing team • Promote shared accountability, operational excellence, and organizational partnership • Support continuous improvement, employee engagement, and commitment to clients • Shape and support a culture representing Thrivent’s purpose, promise, and values • Model Thrivent’s leadership competencies: Model the Way, Rally the Team, and Deliver Outcomes • Directly supervise Design Managers and Principal Designers • Collaborate with cross-functional Product and Engineering peers and organizational stakeholders • Present to Product, Design, and Engineering VPs and EVPs

🎯 Requirements

• Bachelor’s degree or equivalent experience in Interaction Design, UI/UX Design, Web Product Design, Web Development, or an equivalent combination of education and experience • 12+ years of experience in a related field • 5–8 years of experience in user experience, interaction design, product innovation, and research in a product development team • Proven experience leading and mentoring design teams • Significant management experience • Ability to recruit and hire top talent • Strong leadership skills • Ability to develop innovative design practices that increase design value and appreciation • Strong strategic communication skills • Holistic understanding of organizational context and line of business strategy • Experience in talent management, recruiting, hiring, and professional development • Experience in annual and ad hoc headcount planning and securing necessary budget • Preferred: strategic design thinking experience • Preferred: knowledge and experience working in diversified financial services • Preferred: experience working within a product operating model at scale

🏖️ Benefits

• Various bonuses, including annual or long-term incentives • Medical, dental, and vision insurance • Health savings account • Flexible spending account • 401k • Pension • Life and accidental death and dismemberment insurance • Disability insurance • Supplemental protection insurance • 20 days of Paid Time Off each year • Sick and Safe Time • 10 paid company holidays • Volunteer Time Off • Paid parental leave • Employee Assistance Program (EAP) • Well-being benefits • Other employee benefits