Client Enrollment Specialist

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Thriveworks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🛡️ Insurance

⚖️ Legal

Consulting • Insurance • Legal

Thriveworks is a leading provider of mental health services offering a wide range of therapy options including individual therapy, couples/marriage therapy, family therapy, and child/teen therapy. With over 2,200 licensed clinicians across 340 locations in the U. S. , Thriveworks provides both in-person and online therapy sessions tailored to meet the unique needs of clients. They accept most major insurance plans, ensuring accessible mental health care for a variety of challenges such as anxiety, depression, and relational issues.

📋 Description

• Convert inbound inquiries into scheduled appointments through consultative sales techniques • Build trust by understanding prospective clients’ needs, concerns, and goals • Guide prospective clients through the decision-making process using empathy, active listening, and solution-oriented conversations • Communicate the value of Thriveworks’ mental health services • Ask for commitment and close enrollment opportunities • Overcome objections while maintaining a compassionate, client-first approach • Recommend alternative providers, appointment options, or services when preferred choices are unavailable • Maximize conversion opportunities while ensuring an exceptional client experience • Achieve or exceed sales and quality metrics, including conversion rate, intakes, appointment show rate, revenue contribution, QA, scheduled adherence, and productivity

🎯 Requirements

• Sales experience is required • Demonstrated success in a high-volume sales environment, preferably inside sales, phone sales, healthcare, digital health, or a similar industry • Proven ability to influence, persuade, overcome objections, and close sales • Strong customer service and call center experience required • Experience in mental health or healthcare preferred • Strong verbal and written communication skills • Exceptional listening, relationship-building, and problem-solving skills • Ability to communicate professionally and empathetically with diverse clients • Strong attention to detail and organizational skills • Ability to multitask and navigate multiple systems while engaging with clients • High proficiency with Google Workspace, including Docs, Sheets, and Gmail • Experience with CRM platforms, particularly Salesforce, preferred • Ability to work independently and contribute effectively to a team environment • Ability to adapt to a fast-paced, evolving organization and changing business needs • Must have a designated, quiet workspace supporting client confidentiality and HIPAA compliance • Reliable high-speed internet and ability to meet remote call-center technology requirements • Availability for Center of Excellence operating hours: Monday–Friday, 8:00 am–12:00 am EST; Saturday–Sunday, 8:00 am–6:00 pm EST • Applicants must be legally authorized to work in the United States at the time of hire • Position is not eligible for employment visa sponsorship now or in the future

🏖️ Benefits

• Competitive compensation + commission opportunities • 401(k) with employer match • Medical, Dental, Vision, Life Insurance • Paid time off and holidays • Employee Assistance Program (EAP) • Professional growth and advancement opportunities