Medical Clinical Director

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Thriveworks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

⚕️ Healthcare Insurance

🧘 Wellness

👥 B2C

Healthcare Insurance • Wellness • B2C

Thriveworks is a leading provider of mental health services offering a wide range of therapy options including individual therapy, couples/marriage therapy, family therapy, and child/teen therapy. With over 2,200 licensed clinicians across 340 locations in the U. S. , Thriveworks provides both in-person and online therapy sessions tailored to meet the unique needs of clients. They accept most major insurance plans, ensuring accessible mental health care for a variety of challenges such as anxiety, depression, and relational issues.

📋 Description

• Assisting psychiatry clinicians with onboarding and account setup • Troubleshoot EHR-related issues for psychiatry clinicians • Assist with questions that arise from psychiatry clinicians with an emphasis on troubleshooting and following up on e-prescribing issues that may arise • Triage questions/requests to direct to clinical and/or operational leadership, as appropriate, with timely communication • Assist in managing high-volume email accounts to answer questions for psychiatry clinicians • Provide additional administrative support to medical staff, Regional Operations Directors, and program leadership • Following up with psychiatry clinicians on clinical and administrative documentation • Multidisciplinary care coordination with the ability to problem solve, troubleshoot, and track key projects and issues in a timely manner. • Assist in maintaining SOPs for all aspects of the MCD position • Provide as needed support to Medical Assistants with responsibilities including Labs, Prior Authorizations, Paperwork Requests and Refill Requests during high volume period • Support Psych program leadership with ad hoc projects

🎯 Requirements

• Certified Medical Assistant (preferred) • 2+ years working remotely in healthcare services • EHR system experience (AMD experience preferred) • Highly independent with strong problem solving skills • Strong interpersonal skills to provide support to clinicians with complex system-related issues • Highly collaborative • Strong written and verbal communication skills

🏖️ Benefits

• 401(k) with employer match • Medical, Dental, Vision, Life Insurance • Paid time off and holidays • Employee Assistance Program (EAP) • Professional growth and advancement opportunities