Lead Operations Program Manager, Product

🔥 42 minutes ago

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Lead annual and ongoing continuous planning for the Product organization • Design how the Product org operates — leadership forums, decision-making processes, and cross-functional operating rhythms • Lead large, strategic programs spanning Product, Engineering, Design, and Analytics • Set the strategy and processes behind key Product operations programs • Lead large-scale change management programs • Drive strategic discussions with senior leaders • Take ownership of ambiguous, cross-functional problems

🎯 Requirements

• 10+ years of experience in strategy, operations, or program management within high-growth technology companies or similarly fast-paced environments • Deep experience partnering with Product and/or Design organizations • A track record of leading large, strategic programs and cross-functional initiatives • Experience building scalable processes and planning systems • Proven ability to create structure and clarity out of ambiguity • Experience with modern planning approaches and tools (e.g., Continuous Planning) • Experience in consumer marketplaces, SMB platforms, or technology-enabled services is preferred

🏖️ Benefits

• Thumbtack embraces diversity and is an equal opportunity workplace • Committed to working with individuals with disabilities • Reasonable accommodation for medical conditions