Billing Care Coordinator

🕒 July 31

🇺🇸 United States – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Tia is a healthcare provider offering comprehensive, compassionate care tailored specifically for women, available both in-person and virtually. With a focus on holistic and integrative health, Tia supports women through their entire health journey, providing services in primary care, gynecology, mental health, acupuncture, skin care, and more. The company emphasizes a patient-centered approach that empowers women, addressing both physical and mental health needs. Tia includes a team of specialized providers, such as OB/GYNs, nurse practitioners, and acupuncturists, and collaborates with top-tier health systems to extend care. The company is committed to providing personalized care solutions that consider the diverse socio-economic and cultural backgrounds of its patients, using an empathetic approach to enhance women's healthcare experiences.

📋 Description

• Handle inbound billing calls, escalations, and urgent member requests • Research and resolve insurance denials, payment discrepancies, patient balances, and complex billing questions • Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams • Document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards • Follow escalation protocols and ensure cases are resolved, communicated, or routed appropriately • Provide clear, compassionate communication throughout the billing resolution process • Identify recurring billing issues, workflow gaps, and member pain points to improve the billing experience

🎯 Requirements

• 1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role • Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism • Strong attention to detail, documentation habits, and follow-through • Ability to research issues, follow defined workflows, and manage cases through resolution • Clear written and verbal communication skills • Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology • Ability to work full-time weekday hours • Authorized to work in the United States • Nice to have: healthcare billing, insurance, claims, revenue cycle, or patient financial services experience • Nice to have: experience resolving insurance denials, payment discrepancies, or patient billing disputes • Nice to have: familiarity with HIPAA, payer workflows, patient billing, or healthcare compliance standards • Nice to have: experience with shared queues, escalated support workflows, or distributed support teams

🏖️ Benefits

• Eligibility for benefits in accordance with Tia’s benefit plans and eligibility requirements • Potential attendance at company and team off-sites