Billing Care Coordinator

🔥 6 hours ago

🇺🇸 United States – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

📊 Billing Specialist

🚫👨‍🎓 No degree required

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Tia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Tia is a healthcare provider offering comprehensive, compassionate care tailored specifically for women, available both in-person and virtually. With a focus on holistic and integrative health, Tia supports women through their entire health journey, providing services in primary care, gynecology, mental health, acupuncture, skin care, and more. The company emphasizes a patient-centered approach that empowers women, addressing both physical and mental health needs. Tia includes a team of specialized providers, such as OB/GYNs, nurse practitioners, and acupuncturists, and collaborates with top-tier health systems to extend care. The company is committed to providing personalized care solutions that consider the diverse socio-economic and cultural backgrounds of its patients, using an empathetic approach to enhance women's healthcare experiences.

📋 Description

• Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy. • Research and resolve billing concerns related to insurance denials, payment discrepancies, patient balances, and other complex billing questions. • Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve nuanced cases and ensure smooth handoffs. • Accurately document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards. • Follow escalation protocols and ensure cases are fully resolved, clearly communicated, or routed to the appropriate team. • Provide clear, compassionate communication that helps members understand their options and feel supported throughout the billing resolution process. • Identify recurring billing issues, workflow gaps, or member pain points and share insights that help improve the billing experience.

🎯 Requirements

• 1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role • Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism • Strong attention to detail, documentation habits, and follow-through • Ability to research issues, follow defined workflows, and manage cases through resolution • Clear written and verbal communication skills • Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology • Ability to work full-time weekday hours • Authorized to work in the United States

🏖️ Benefits

• You are also eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements.