Client Support Specialist

🔥 11 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Ticketmaster

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🛍️ eCommerce

⚽ Sports

eCommerce • Entertainment • Sports

Ticketmaster is a leading ticketing platform that facilitates the sale of tickets for concerts, sports events, theater performances, and other live entertainment. The platform offers a user-friendly experience for purchasing tickets, as well as managing events and finding popular shows and games. Ticketmaster serves as the official ticket marketplace for many major sports leagues and artist events, making it a key player in the live entertainment industry.

📋 Description

• Develop and maintain excellent client relationships • Meet and exceed client service level agreements • Advise and assist with reporting • Coordinate upgrades and hardware replacements at client sites • Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions • Maintain customer contacts to enable accurate tracking and reporting • Provide high level marketing support on Ticketmaster no-cost solutions • Provide onsite event support and afterhours office support • Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products • Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting

🎯 Requirements

• H.S. diploma or equivalent • BA/BS degree is preferred • 1+ years of experience with the Ticketmaster System and/or various ticketing system • Overall awareness of the entertainment and sports business is important • Box Office experience is a plus • Knowledge of how TM departments impact on one another, and on outside clients is a plus • Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred • Archtics experience is preferred • Strong Microsoft Word, Powerpoint and Excel skills • Service oriented, with strong organizational and communication skills. • Able to successfully handle multiple priorities

🏖️ Benefits

• Medical, vision, dental and mental health benefits for you and your family • Free concert tickets, generous paid time off including paid holidays, sick time, and personal days • 401(k) program with company match, stock reimbursement program • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment • Volunteer time off, crowdfunding match