Senior Client Engagement Partner

🔥 2 hours ago

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Ticketure

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

☁️ SaaS

🤝 B2B

💰 $5.5M Series A - Ticketure on 2015-09

SaaS • B2B

Ticketure is a cloud-based ticketing, point-of-sale, and membership management platform for museums, zoos, aquariums, gardens, galleries and high-volume visitor attractions. It unifies ticketing, membership, donations, in-venue sales, timed entry and analytics into one connected system to grow revenue across admissions, memberships and fundraising. The platform supports advance and on-site sales, capacity control, timed programmes, distribution integrations, and reporting; Ticketure reports processing 206M+ tickets, $1. 4B+ annual revenue processed, and 875K active memberships managed across 150+ cultural and visitor attractions worldwide.

📋 Description

• Manage the full renewal cycle for assigned accounts, including renegotiation requests, contract creation, and ensuring clients have a clear understanding of contract terms • Identify and mitigate at-risk accounts, working directly with clients to resolve issues and recommend solutions where appropriate • Serve as the primary point of contact for a segment of high-value accounts, building trusted relationships with key stakeholders to drive adoption, loyalty, and retention • Act as a strategic advisor to clients, developing engagement plans that address their business challenges and demonstrate how PatronManager can help them meet their goals • Drive escalation of client issues and manage them through to resolution • Assess and prioritize client outreach daily, taking initiative to proactively engage accounts in support of overall revenue retention goals

🎯 Requirements

• Knowledge of Salesforce • Experience in a client-facing account management, customer success, or renewals role • Proven track record managing contract negotiations and revenue retention targets • Demonstrated ability to communicate clearly and confidently with stakeholders at all seniority levels • Project management experience is a plus • Knowledge of PatronManager • Familiarity with the arts, culture, or nonprofit sector is a nice to have

🏖️ Benefits

• Base annual salary range of $65,000 - $75,000 est. annually, commensurate with experience • Annual bonus based on performance and company success • Incentive equity • Home office stipend • 100% paid medical, dental and vision benefits for employee and legal dependents • Company-paid life insurance • Traditional and Roth 401k plans • Paid parental leave • Learning & development opportunities • Flexible scheduling • Generous PTO and holiday schedule