Customer Marketing Manager

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎡 Marketing

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Time Doctor

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

👥 HR Tech

⚡ Productivity

SaaS • HR Tech • Productivity

Time Doctor is an AI-powered workforce analytics and time-tracking software company that combines employee monitoring with accurate time tracking to turn everyday work data into actionable insights. It helps organizations detect inefficiencies and burnout early, optimize resource allocation, improve productivity, and create transparent, privacy-first performance cultures for remote, hybrid, and in-office teams. Time Doctor is delivered as an enterprise-capable SaaS platform with integrations, compliance certifications, and features tailored for HR, operations, and IT leaders.

📋 Description

• Own post-sale marketing programs that drive engagement, product adoption, and retention across the customer base • Develop lifecycle campaigns tied to key customer milestones — onboarding, feature adoption, renewal windows, and expansion triggers • Use customer data and product usage signals to segment the base and deliver relevant, timely communications • Partner with Customer Success to identify at-risk accounts and support proactive retention efforts through targeted campaigns • Build and execute campaigns that drive expansion revenue — upsell, cross-sell, and seat growth within existing accounts • Collaborate with Product Marketing to ensure customers understand the value of new features and product updates • Own and develop TD Academy, Time Doctor's customer education platform • Build and manage Time Doctor’s customer advocacy program — identifying champions, nurturing relationships, and activating them as references, reviewers, and case study participants • Design and run customer feedback programs (surveys, NPS, interviews) to surface insights that inform marketing strategy, product priorities, and messaging • Partner with Customer Success as the primary marketing counterpart for post-sale programs

🎯 Requirements

• 3+ years of experience in customer marketing, lifecycle marketing, or a customer-focused B2B SaaS marketing role • Proven experience building and running customer advocacy, retention, or expansion programs — not just contributing to them • Strong understanding of customer journey mapping, lifecycle segmentation, and post-sale marketing motions • Demonstrated use of AI tools to improve content production, personalization, or campaign efficiency -- not just familiarity, but active use in a professional context • Hands-on experience with marketing automation and CRM tools (HubSpot experience strongly preferred) • Ability to analyze customer data and product usage signals to inform targeting and program design • Excellent written communication skills — you can write an email that customers actually open, a case study that resonates, and a campaign brief that gets alignment • Experience working cross-functionally with Customer Success, Product, and Marketing teams • Experience working in a remote or distributed team environment

🏖️ Benefits

• Competitive pay + 30+ days of paid time off