Customer Experience Specialist

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Tin Can

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

📡 Telecommunications

🔧 Hardware

👥 B2C

Telecommunications • Hardware • B2C

Tin Can is a company that makes simple, nostalgia-inspired WiFi landline phones designed for children to have voice-only conversations without apps, texting, or games. Their devices connect via home internet and can call other Tin Can devices for free or regular numbers via a subscription plan; a parents-only companion app lets caregivers approve contacts and set quiet hours or Do Not Disturb. Tin Can sells hardware directly to consumers and offers optional calling plans and safety-focused controls to delay smartphone use for younger kids.

📋 Description

• Be the voice of Tin Can across email, SMS, Instagram DMs, and the occasional phone call from a curious grandparent • Help customers with orders, activation, billing questions, and technical troubleshooting with patience and clarity • Keep our SLAs healthy and help maintain queue coverage during periods of increased volume • Follow established workflows and escalate issues when needed • Spot recurring questions and share feedback with the team • Contribute to documentation and knowledge sharing to help create clarity for customers and teammates • Make it personal: whether you're troubleshooting a tricky setup or hearing about a kid's first solo call, you're helping create experiences families remember

🎯 Requirements

• 1-3 years of customer support experience (written and verbal) • Strong communication: warm, clear, and great at making technical concepts feel approachable for non-technical people • Some familiarity with device setup or basic troubleshooting (you don't need to be an engineer, just curious and willing to dig in) • Comfortable picking up new tools quickly (we use Zendesk, Shopify, Stripe, and other internal tools that integrate across the customer experience) • Calm and grounded under pressure, someone who brings steadiness to a fast-moving environment without losing the human touch • Comfortable following established processes while using good judgment when situations are unclear • Not afraid to say "I don't know yet, but I'll find out!"