Senior Desk Analyst

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🏄 California – Remote

🏄 California – Remote

💵 $190k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

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Tines

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

SaaS • Cybersecurity • Enterprise

Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.

📋 Description

• Process deals. Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA, including more complex and non-standard deals. • Route approvals. Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low. • Advise the field. Be a trusted point of contact for pricing, packaging, and process questions; hop on calls, and provide the Sales team with recommendations on deal structure and guidance on best practices. • Think strategically. Work through the right outcome for each deal, balancing speed with sound commercial and process judgment. • Protect data quality. Maintain deal hygiene and accurate opportunity and quote data in Salesforce. • Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end. • Escalate well. Manage deals independently, while recognizing genuinely complex or ambiguous situations early and looping in leadership when needed. • Recommend improvements. Identify discrepancies and areas for improvement, and recommend system and process updates. • Own projects. Take ownership of specific deal desk projects as assigned. • Partner cross-functionally. Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals. • Support tooling. Help support and improve our CPQ tool, DealHub, and the associated workflows. • Review deal structures, pricing, discounting, and commercial terms to ensure alignment with company policies and business objectives. • Advise Account Executives on creative deal structures that balance customer needs with company goals. • Partner closely with Revenue Operations, Finance, Legal, and Sales Leadership to resolve commercial issues and drive deals to completion. • Own and manage commercial approval workflows while ensuring timely turnaround during active sales cycles. • Identify risks within proposed deal structures and recommend appropriate solutions. • Analyze deal trends, pricing behavior, and approval metrics to identify opportunities for operational improvements. • Help design, document, and implement scalable commercial policies and approval frameworks. • Mentor junior Deal Desk team members and serve as a subject matter expert on commercial processes • Support strategic initiatives, systems enhancements, and automation projects across the quote to cash lifecycle.

🎯 Requirements

• 5+ years in deal desk, deal strategy, or pricing within B2B SaaS. • Hands on experience structuring complex, non-standard deals; experience with consumption / usage based deal structures is a strong plus. • CPQ experience (Salesforce CPQ / Revenue Cloud, DealHub, or similar) and strong quote to cash fluency. • Strong commercial and financial acumen and the ability to reason about margin, revenue recognition, and risk. • Strong stakeholder service mindset and clear, well structured communication, with the ability to advise and influence across functions and levels of seniority. • Experience partnering cross functionally with Sales, Finance, Legal, and Executive Leadership. • Detail oriented, organized, and responsive; comfortable with high transaction volume and period end pressure. • Sound judgment on when to decide independently and when to escalate. • Not fazed by ambiguity or uncertainty, and comfortable working in a dynamic, hyper growth environment. • Strong MS Excel/Google Sheets skills (required). • Order management experience is a plus.

🏖️ Benefits

• Up to a $190,000 salary • 10% bonus • equity