Senior Manager – Customer Operations

🔥 1 minute ago

🏈 Alabama, Arizona, +27 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

💵 $95k - $125k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tithe.ly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

💳 Fintech

🤝 B2B

💰 $15.2M Series F - Tithe.ly on 2019-03

SaaS • Fintech • B2B

Tithe. ly is a cloud-based church management and digital giving platform that helps congregations collect donations, manage people and events, and engage members through custom apps and websites. The company offers a suite of integrated SaaS products—online, mobile, and text giving (with transparent processing fees), church management (ChMS), website builder, custom church apps, messaging, service planning, and background checks—packaged in subscription plans and used by tens of thousands of churches to streamline administration and increase generosity.

📋 Description

• Establish CX priorities, OKRs, and project plans, ensuring work is scoped, prioritized, assigned, and delivered on time • Design and continuously improve scalable CX processes that reduce friction for customers and agents • Balance long-term improvements with day-to-day needs and adapt priorities as needed • Forecast staffing and resource needs and lead cross-functional delivery of the CX Operations and Education roadmap • Own the strategy and effectiveness of the CX technology stack, including Zendesk, HubSpot, Assembled, Simplesat, Jira, ProsperStack, Pendo, Zapier, and internal tools • Ensure systems, integrations, and workflows work reliably together • Evaluate, implement, and drive adoption of tools that improve efficiency and customer experience • Build automated workflows and use AI-enabled tools to streamline agent support and eliminate manual tasks • Maintain customer data integrity and a reliable 360-degree customer view • Represent CX in cross-functional systems and data initiatives • Manage CX vendor relationships, renewals, contracts, and platform capabilities • Own CX reporting and forecasting across retention by segment, CSAT, NPS, CES, and service levels • Translate customer data into strategic insights for leadership decisions and quarterly board reporting • Synthesize customer feedback and partner with Product, Marketing, Engineering, and Data Science to identify and reduce product friction • Track and report on budgets, expenditures, and financial performance with CX senior leaders • Oversee Help Center documentation, AI-driven support initiatives, and in-app guidance • Lead customer and internal product education through webinars, training, and documentation • Coordinate cross-functional readiness for new product features and releases • Oversee Customer Community initiatives for church leaders and users • Lead processes and coordination supporting CX-led cross-selling and upselling to subscription customers • Lead, coach, and develop the CX Operations & Education team • Advance CX operational maturity across processes, systems, metrics, and forecasting • Build trust and guide the team through operational improvements and new ways of working • Report to the VP of Customer Experience

🎯 Requirements

• 5+ years managing business systems, integrations, or operational technology • Understanding of how platforms connect, exchange data, and support business processes • Proven ability to improve operations, set priorities, and drive cross-functional initiatives from planning through execution • Experience leading, coaching, and developing team members • Ability to travel 3–6 times per year • Stable work environment with designated workspace and access to high-speed internet • US-based and legally able to work full time in the US • Sponsorships are not available • Bachelor's degree in business, operations, communications, or a related field (preferred) • 3+ years in SaaS customer operations, revenue operations, payments, or a related technology-driven environment (preferred) • Project management experience through formal training, certification, or practical application (preferred) • Experience working in or serving churches or other mission-driven organizations (preferred)

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance for your family • 401(k) • Paid time off • Sick leave • Parental leave • Fully remote work • Travel a few times per year • Equal opportunity employment