Pharmacy Technician, Technology Knowledge

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TJM Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

TJM Labs is a healthcare technology company that builds AI-powered automation for pharmacy operations. Their products (TJM Bot, TJM Retail Bot, VoiceAI, Provider Portal, Pharmesol) automate prescription intake, data entry, refill management, benefit investigation, patient communication and other repetitive pharmacy tasks for compounding, specialty, long-term care, retail/independent and Canadian pharmacies. Built by pharmacists and engineers, their HIPAA-compliant bots integrate with existing pharmacy management systems (no API or system replacement required) and are marketed as an embedded, supported automation platform that reduces errors, saves payroll costs, and scales pharmacy operations without adding headcount. The company highlights customer metrics (450+ pharmacies live, 500K+ tasks automated daily) and positions itself as a B2B SaaS provider of AI automation for pharmacy workflows.

📋 Description

• Guide pharmacy clients through the onboarding and implementation of TJM Labs solutions • Conduct virtual training sessions for pharmacists, technicians, and pharmacy staff • Configure and validate software installations, integrations, and user settings • Serve as the primary point of contact during product deployment and go-live activities • Monitor system performance and proactively identify issues affecting client operations • Troubleshoot technical and workflow-related problems by reviewing logs, configurations, and system activity • Work closely with pharmacy teams to ensure successful adoption of our products and best practices • Document implementation progress, client-specific workflows, and support activities • Escalate complex technical issues to engineering teams with clear documentation and reproduction steps • Build strong relationships with pharmacy clients through responsive communication and exceptional service • Participate in ongoing product improvement discussions by sharing client feedback and workflow insights • Assist with maintaining system uptime and ensuring clients receive timely support when issues arise

🎯 Requirements

• Active or previously licensed Pharmacy Technician preferred • 2+ years of experience in a retail, specialty, mail-order, hospital, or long-term care pharmacy environment • Strong interest in technology, software, automation, and process improvement • Comfortable learning new systems and troubleshooting technical issues • Excellent communication skills with the ability to explain technical concepts to pharmacy staff • Strong organizational skills and attention to detail • Ability to manage multiple client implementations and support requests simultaneously • Comfortable conducting screen-sharing sessions and virtual meetings • Self-motivated and capable of working independently in a remote environment • Reliable internet connection and home office setup • **Nice to Have** • Experience working with pharmacy management systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, or QS/1 • Previous experience training pharmacy staff or supporting software implementations • Familiarity with healthcare technology, integrations, or workflow automation • Experience with ticketing systems such as Jira, Zendesk, or ServiceNow • Basic understanding of networking, Windows administration, or software troubleshooting • Experience working in specialty, compounding, long-term care, or high-volume retail pharmacies

🏖️ Benefits

• Remote-first environment • Paid Time Off • 401(k) with company match • Health insurance via ICHRA