Associate MSP Operations

Job not on LinkedIn

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $26 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Travel Nurse Across America

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

🏥 Healthcare

📦 Logistics

🎯 Recruiter

Healthcare • Logistics • Recruitment

Travel Nurse Across America is a travel healthcare staffing agency that places registered nurses and allied health professionals in short-term assignments across the United States. The company provides end-to-end support for travelers, including dedicated recruiters, housing assistance, licensure fee coverage, weekly pay, 401(k) with matching, paid sick leave, mental wellness and EAP resources, and continuing education. TNAA also offers a traveler app, referral bonuses, and clinical/quality leadership to help clinicians succeed on assignments while serving healthcare facilities nationwide.

📋 Description

• Support implementation and operations in an internal and client-facing capacity • Execute assigned tasks in implementation/project plans accurately and on time • Complete data analysis and reporting established by leadership • Gather data and support implementations and VMS configuration • Compare and validate discovery data against technology capabilities • Ensure data integrity and alignment • Maintain internal and client documentation, including meeting notes, plans, workflows, and status reports • Collaborate with leadership to document and maintain departmental workflows • Create and maintain training documents • Provide training and end-user support during and after implementation • Coordinate internal and client training scheduling and logistics • Monitor and respond to support tickets as a technical and functional subject matter expert • Escalate support items to managers as necessary • Identify and recommend process improvements to drive efficiencies • Uphold the company’s Core Values • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • Experience with business system analysis and/or technical requirements gathering • General understanding of healthcare terminology, Managed Services Provider (MSP) programs and Vendor Management (VMS) systems • Ability to effectively work in a fast-paced and complex environment and maintain a sense of urgency • Ability to juggle multiple tasks/priorities with competing interests without losing efficiency • Ability to build and maintain productive working relationships with cross-functional coworkers • Excellent communication skills • Proficient with Microsoft Office Word, Excel, Outlook, and PowerPoint • Ability to recognize and mitigate risks • Will accept any suitable combination of education, training, or experience • Bachelor’s degree in business or healthcare administration, Operations, Business Analytics, or a related field and/or equivalent work experience • 1+ year of project management experience • Prior experience managing a ticketing support system (i.e., Happy Fox or similar) • Prior MSP and/or VMS implementation experience

🏖️ Benefits

• Medical, Dental, Vision, Life, and Long-Term Disability • Short-Term Disability, Accident, Critical Illness • Legal Assistance, Identity Protection, Pet Coverage • Retirement Plan with Employer Match • Generous vacation plan • 8.5 paid holidays • Benefits start Day 1