Engineering Manager, ServiceNow

🔥 9 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $155k - $248k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Define and Drive the long-term platform vision and technical strategy • Hands-on execution, configuration, and customization of the platform • Direct the full product lifecycle for ServiceNow modules • Establish and enforce rigorous performance metrics and service level agreements • Oversee structural integrity through security hardening • Act as the primary technical authority for business stakeholders • Lead the engineering team with a focus on ownership and technical excellence

🎯 Requirements

• 6-8+ years of development in ServiceNow, with 5+ years in product-focused and people management roles. • Proven experience customizing ServiceNow to fit business needs in a scalable and sustainable manner. • Deep expertise in core ServiceNow modules (ITSM, CMDB, GRC) and familiarity with new emerging areas and features. • Proficient in standing up NowAssist, Virtual Agent, and integrating AI tools into platform workflows. • Strategic certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred. • Strong technical background with hands-on platform development skills in JavaScript scripting (Glide API, Script Includes), Workflow Studio, Flow Designer, REST APIs and Workflow Data Fabric integrations.

🏖️ Benefits

• Competitive compensation and benefits programs • Health insurance • Flexible work hours • Paid time off • Professional development opportunities • Equity