Guest Onboarding Consultant I – French Speaking

🕒 July 27

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget. • Enable restaurant owners and staff to utilize Toast to create best practices for managing your daily restaurant operations - this includes management of labor and food costs, table turn time and guest relationships. • Responsible for consulting with clients, in French or English, to determine configuration needs prior to go-live and communicating any unique needs to the project resources • Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources. • Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project. • Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience. • Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region. • Ensure the transition goes smoothly and that you are available for remote Go-Live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.

🎯 Requirements

• Must be Bilingual in French • 3 + years of experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM • Success operating independently and navigating competing priorities in a constantly changing environment • Proven track record of success in meeting and exceeding goals • Excellent communication, organizational, and influencing skills

🏖️ Benefits

• Competitive compensation and benefits programs • Total rewards package includes cash compensation, equity, and benefits • Flexibility to meet changing needs