Senior Product Designer, Support Experiences

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $125k - $254k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Define how restaurants get help across AI-powered chat, voice interactions, human agents, and self-service account management • Design cohesive connections between support touchpoints, including customer conversations, account context, and support journeys • Own interaction language across multiple product surfaces • Make support effortless for restaurant operators and efficient for support teams • Partner with product, engineering, and customer service leadership to define how support works at Toast • Drive design decisions informed by research, usability testing, support metrics, and customer feedback • Build alignment and influence across product, engineering, go-to-market, and customer service teams • Lift other designers through example, feedback, and sharing design process

🎯 Requirements

• Experience shipping conversational interfaces such as chat, messaging, or voice • Understanding of turn-taking, intent clarification, handoff moments, and escalation • Experience designing cohesive experiences across web, mobile, voice, chat, IVR, and agent tooling • Experience designing with and around third-party tools • Understanding of conversational flow, context threading, utterance patterns, IVR trees, prompts, and escalation logic • Strong visual design skills demonstrated through a real portfolio • Ability to prototype interactions, specify components, and produce high-quality Figma work • Ability to influence product, engineering, and go-to-market teams • Experience conducting user research and usability testing • Ability to use support metrics and customer feedback to inform design • Familiarity with Claude, V0, Replit, and similar AI design tools • Case studies showing conversational or voice experience design, multi-surface complexity, influence, research/testing, and cross-platform cohesion

🏖️ Benefits

• Competitive compensation and benefits programs • Cash compensation, including overtime and bonus/commissions if eligible • Equity • Benefits supporting a healthy lifestyle • Flexible benefits to meet changing needs • AI tools provided across disciplines • Reasonable accommodations for persons with disabilities