Support Supervisor

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $69.5k - $126.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Tokio Marine HCC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

💸 Finance

B2B • Finance

Tokio Marine HCC is a global specialty insurance and reinsurance group that underwrites more than 100 classes of specialty insurance across 180+ countries. The company offers a wide range of commercial products—including accident & health, aviation, casualty, cyber & tech, energy, marine, travel, crop, and transactional risk—serving brokers, enterprises, and program partners. With strong financial ratings (AM Best A++ / Fitch AA- / S&P A+) and a multi-billion dollar premium base, Tokio Marine HCC combines underwriting expertise, program management, and claims services as part of the Tokio Marine Group.

📋 Description

• Supervises the underwriting support staff in the processing of new and renewal insurance policies and maintenance of agent records. • Responsible for staff scheduling to include: department workflow, work assignments, employee training, and employee absences. • Document and communicate performance appraisals and address disciplinary issues. • Conduct interviews for new or replacement staff and provide new employee training. • Assist staff to resolve complex or out of policy operational problems. • Coach and provide career development advice to staff. • Serve as primary point of contact for department staff with questions pertaining to procedures and processes. • Monitor department work flow to ensure adherence to company policies, procedures, and quality standards. • Oversee the input of new, temporary and/or renewal submissions into designated database by Underwriting support staff. • Review and approve correspondence such as quote letters, memorandums, declinations, or invoices. • Approve within given authority or recommend approval or denial to higher authority. • Perform work of Underwriting support staff to meet deadlines or commitments. • Evaluate, develop, recommend, and implement improvements to current departmental processes and procedures. • Coordinate with Accounting/Collection personnel on policy cancellations.

🎯 Requirements

• 6 Years of relevant and progressive Underwriting experience in specialty or related area that includes a strong working knowledge of state laws • Possess and have ability to apply broad knowledge of principles, practices, and procedures • Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy • Exceptional organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously • Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company's business to proactively respond to changing business environment • Advanced proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

🏖️ Benefits

• Competitive salary and employee benefit package • Strong learning culture • Growth perspectives • 6% 401K match • 20 days of PTO and 2 Floating Days • Paid parental leave