Senior Implementation Engineer

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $145k - $165k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Tonkean

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 $50M Series B on 2021-06

AI • Enterprise • SaaS

Tonkean is a company that offers AI-powered enterprise intake and process orchestration solutions, aiming to maximize adoption, efficiency, and compliance across various business functions such as procurement and legal. It provides tools for automating workflows and processes without the need for coding, streamlining operations by integrating with existing tech stacks, and optimizing processes using AI and orchestration technologies. Tonkean's platform includes features like AI-driven request handling, no-code process building, and personalized intake experiences to enhance operational efficiency and reduce manual workloads for enterprises.

📋 Description

• Design and build production-ready workflow applications that combine AI, business logic, enterprise integrations, and intuitive user experiences to solve complex business challenges. • Translate customer requirements into scalable technical solutions, designing workflow logic that accounts for real-world complexity, edge cases, and evolving business needs. • Build intelligent automations that orchestrate approvals, routing, SLAs, exception handling, and business rules across enterprise processes. • Connect enterprise systems using native connectors, and data transformations to create seamless end-to-end workflows. • Create AI-powered experiences that analyze requests, automate decisions, and guide users through complex business processes. • Troubleshoot workflows, integrations, and data synchronization issues while optimizing performance and reliability. • Collaborate with workflow architects and customers to iterate on solutions throughout implementation, testing, and deployment. • Develop reusable workflow components, implementation patterns, and best practices that improve delivery across the organization. • Demonstrate completed solutions to customers, incorporate feedback, and contribute ideas that shape the future of the Tonkean platform.

🎯 Requirements

• 5+ years designing or building technical solutions for enterprise customers. • Strong systems thinking with the ability to translate complex business requirements into scalable workflows and automation. • Experience implementing SaaS, workflow automation, integration, or low-code solutions in complex enterprise environments. • Familiarity with JSON, data transformations, and system integrations. • Excellent troubleshooting skills and the ability to diagnose technical issues where there isn't an obvious answer. • Comfortable learning new technologies, products, and business domains quickly. • Experience translating technical documentation and customer requirements into working solutions. • Excellent logical reasoning and problem-solving skills. • Comfortable working directly with customers to understand requirements, demonstrate solutions, and iterate based on feedback. • Experience with workflow automation, integration, or low-code platforms. • Software development experience in any language. • Experience working with AI-powered products or enterprise automation.

🏖️ Benefits

• Competitive compensation & equity package • Virtual social events, and annual company offsite • 401k, Medical, dental, and vision insurance • Tonkean provides each employee with a MacBook Pro and a one-time work from home setup stipend of $1000(USD) upon commencing employment to purchase desk, chair and other work from home tools.