Systems Support Specialist I

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🔥 2 minutes ago

🐊 Florida, North Carolina, +4 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote

💵 $19 - $23 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

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Toshiba Business

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Toshiba Business is a provider of office printing and document management hardware, software and services for organizations of all sizes. The company offers multi-function printers (MFPs), laser and wide-format printers, scanners, label/receipt printers and digital signage, along with managed print services, cloud and device management, intelligent capture and document management solutions focused on security, sustainability and workflow automation. Toshiba Business serves enterprise customers across industries including healthcare, finance, education, government and retail, and provides professional services, support and dealer partnerships to optimize print fleets and digital workflows.

📋 Description

• Troubleshoot and resolve systems support problems remotely (networks, interface, connectivity and applications related) • Gather call information in order to identify root cause analysis of the problem • Work with customers to resolve technical issues • Advise customers on possible solutions as required • Escalate problems that are not resolved according to department escalation process • Prepare and submit all required paperwork in an accurate and timely manner

🎯 Requirements

• High School Diploma or GED • Minimum 1-year related experience in IT support, networking systems, connectivity and related software • Knowledgeable in hardware and software industry • Comfortable with installation and upgrades to network systems/equipment • Demonstrated knowledge of MS Office Suite Software • Valid Driver’s License and must be able to travel to sites periodically

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) plan with match and company provided life insurance • Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts • Generous paid holidays, vacation & sick/personal business/volunteer days • Opportunities for career growth within a global technology organization