Life Cycle Services Specialist

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🔥 8 minutes ago

🏄 California, Colorado, +3 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐎 Kentucky – Remote 🚗 Michigan – Remote 🤠 Texas – Remote

💵 $38k - $48k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Trace3

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

☁️ SaaS

💰 Private Equity Round on 2017-06

Artificial Intelligence • Cybersecurity • SaaS

Trace3 is an IT consulting organization specializing in AI, data, cloud, and cybersecurity solutions. Founded 20 years ago, the company focuses on empowering organizations to adapt to the evolving IT landscape by providing strategic consulting services and innovative solutions. Trace3 has a strong presence in the technology consulting space, with partnerships in areas such as artificial intelligence, data analytics, cloud solutions, and security consulting. They aim to help businesses run, grow, and transform by leveraging cutting-edge technology to drive results in the data-driven economy. Trace3 is also involved in cloud migration, AI data readiness, and venture capital relations to offer a holistic technology consulting experience.

📋 Description

• Ownership and execution of assigned Cisco renewal opportunities within commercial to enterprise level assigned accounts. • Proactively engage Cisco support teams and build accurate quotes in CCW-R for renewal quotes. • Maintain accurate CRM data for renewal opportunities, pipeline forecasts, client information. • Provide clients with accurate renewal quotes, ensuring quotes are compliant with Cisco partner program guidelines, and delivered within established SLAs. • Meet with internal teams to provide status updates on outstanding opportunities, upcoming renewals, etc. • Identify and position multi-year and/or co-term opportunities driving upsell and expansion opportunities within the renewal. • Accurately process client requests, taking actions to reduce complexities e.g., minimize # of contracts. • Facilitate post-renewal updates and data requests with appropriate teams. • Ownership and execution of supporting the customer’s lifecycle during the term of the renewal. • Work closely with management to report inefficiencies or issues with workflow process. • Champion best practices, policies, and procedures. • Maintain and expand working knowledge of current Cisco renewal offerings and varying service/support levels. • Cross-Team collaboration with Account Teams, Customer Success and various internal teams to support the customer and drive growth. • Obtain Cisco training as time permits. • Support broader organizational initiatives as directed by leadership.

🎯 Requirements

• High school diploma required; Associate degree preferred. • Minimum of 3-5 years of Cisco maintenance renewal experience preferred • Proficiency in Cisco Partner Tools (ex. CCW-R, CCW, etc.) • Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks. • Proven ability to take initiative, manage multiple projects at a time while paying strict attention to detail to meet deadlines. • Highly professional, with an ability to communicate transparently and proactively. • Personable team player, emphasis on ability to communicate well, build, and maintain relationships. • Strong presentation skills preferred • Flexible, adaptable, and driven to succeed • Excellent oral and written communication skills. • Basic accounting skills. • Strong analytical skills regarding client quotes, reports, manufacturer data. • Ability and experience adapting to new processes and procedures. • Excellent organization skills with an ability to manage competing demands. • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) • Knowledge in Annuities (EA, SaaS & Subscriptions) preferred • Strong understanding on Information Technologies is preferred.

🏖️ Benefits

• Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Major offices stocked with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off