Senior Program Manager – Seller Experience

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🏄 California – Remote

🏄 California – Remote

💵 $160k - $175k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Trace3

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2017-06

Consulting • Healthcare • Logistics

Trace3 is an IT consulting organization specializing in AI, data, cloud, and cybersecurity solutions. Founded 20 years ago, the company focuses on empowering organizations to adapt to the evolving IT landscape by providing strategic consulting services and innovative solutions. Trace3 has a strong presence in the technology consulting space, with partnerships in areas such as artificial intelligence, data analytics, cloud solutions, and security consulting. They aim to help businesses run, grow, and transform by leveraging cutting-edge technology to drive results in the data-driven economy. Trace3 is also involved in cloud migration, AI data readiness, and venture capital relations to offer a holistic technology consulting experience.

📋 Description

• Own the end-to-end experience of Trace3's sellers and lead systematic removal of friction across the sales process • Build and lead a seller advisory board and serve as the voice of the field within Revenue Operations • Gather and analyze seller feedback, workflow observations, and productivity data to identify barriers to selling effectiveness • Measure and monitor seller satisfaction and experience across regions, segments, and roles • Maintain a prioritized backlog of seller productivity opportunities and improvement initiatives • Lead continuous improvement initiatives that streamline sales processes and improve seller productivity • Evaluate current-state processes, identify inefficiencies, and design scalable solutions with measurable business outcomes • Establish and maintain process documentation, standards, and governance across Revenue Operations • Drive rollout, training, and adoption of new processes, tools, and capabilities • Manage intake, prioritization, and roadmap planning for seller-facing process and technology improvements • Define and maintain KPIs related to seller productivity, adoption, effectiveness, and experience • Develop reporting and performance benchmarks to track initiative impact • Measure and communicate realized business value, productivity gains, process efficiencies, and adoption outcomes • Partner with leadership to identify trends, risks, and opportunities that improve sales execution • Improve new seller onboarding and ramp experience with POH, Sales Leadership, and IT • Develop programs and measurements to accelerate new-seller time-to-productivity • Support role-based enablement, certification, and readiness programs • Monitor ramp effectiveness and recommend enhancements based on performance data and seller feedback • Lead change management for Revenue Operations initiatives and ensure sustained behavioral change • Develop communication, training, and reinforcement strategies to maximize seller engagement and utilization • Advocate for sellers in cross-functional decision-making and prioritization discussions • Establish adoption measures and accountability mechanisms to validate success and business impact • Partner with Sales Leadership, HR, Marketing, IT, Finance, Customer Experience, and Transformation teams • Build stakeholder alignment and influence outcomes without direct authority • Lead through collaboration, data-driven decision-making, and a customer-first mindset

🎯 Requirements

• Bachelor's degree required; advanced degree preferred • 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, Process Improvement, Sales Enablement, or a related function • At least 3 years leading enterprise programs from strategy through execution • Expertise in process improvement methodologies; Lean, Six Sigma (Yellow Belt or higher), or comparable training and experience strongly preferred • Experience building and operating customer, employee, or seller experience programs, including structured feedback and listening mechanisms • Track record leading process improvement initiatives from discovery and analysis through implementation, documentation, training, change management, and measurable adoption • Experience designing and managing structured feedback programs such as advisory boards, seller councils, surveys, voice-of-the-customer programs, workflow observations, or similar mechanisms • Strong analytical and quantitative skills, including establishing performance baselines, defining success metrics, and communicating insights to executive stakeholders • Experience with CRM, ERP, sales enablement, and related business systems; strong understanding of seller workflows and revenue processes • Experience partnering cross-functionally with Sales, People Operations, IT, Marketing, Finance, and other business functions to drive organizational change • Experience supporting onboarding, training, certification, adoption, or enablement programs that improve employee productivity and performance • Ability to influence stakeholders and drive alignment across organizations without direct authority • Strong executive presence and exceptional written, verbal, and presentation skills, including presenting recommendations and results to senior leadership • Highly organized with the ability to manage multiple priorities and drive results in a fast-paced, evolving environment

🏖️ Benefits

• Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match • 529 College Savings Plan • Health Savings Account • Life Insurance • Long-Term Disability • Competitive Compensation • Training and development programs • Major offices stocked with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off