Implementation Specialist

Job not on LinkedIn

🕒 September 10

🇨🇦 Canada – Remote

💵 $80k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Traction Rec

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 Non-profit

☁️ SaaS

🌍 Social Impact

Non-profit • SaaS • Social Impact

Traction Rec is a company that empowers nonprofit community centers through the use of an industry-leading member management CRM built on Salesforce. Traction Rec helps organizations like YMCAs, JCCs, and Boys & Girls Clubs enhance their community engagement by providing technology solutions for membership management, child care, fundraising, and facility management. Their goal is to support these organizations' operations and leadership by simplifying workflows and providing actionable insights to drive revenue and improve organizational impact.

📋 Description

• Understand business requirements, processes, product capabilities, and limitations • Lead customers and project team members toward optimal solutions • Demo existing product functionality • Configure Salesforce-based products and build custom solutions • Lead training sessions and train-the-trainer sessions • Manage deployments through the implementation cycle • Propose functional designs maximizing native and declarative Salesforce solutions • Keep end-user experience front of mind when developing configurations • Recommend business process improvements • Lead best practices for designing, developing, testing, and deploying functionality • Guide customers through environment management and deployment best practices • Prepare customers for post-go-live operations and create administrator documentation • Use AI tools and agents to accelerate requirements documentation, solution design artifacts, and client-facing deliverables • Evaluate Agentforce and other AI capabilities within client Salesforce organizations • Analyze, transform, and load data • Navigate and configure Salesforce’s security model • Recommend and build reports and dashboards • Collaborate with Customer Support to assist clients after go-live • Travel to clients

🎯 Requirements

• Degree/diploma in Business, Information Systems or equivalent experience • 2+ years technology, consulting and/or internal technology management experience • Experience in Salesforce configuration and integrated 3rd party products • Technical or process design acumen to translate business requirements and pain points into functional designs • Effective independent time management and prioritization in a fast-paced, remote working environment • Ability to facilitate discovery workshops, manage stakeholder expectations, and communicate confidently with end users and executive sponsors • Experience using AI assistants such as Claude, ChatGPT, or Copilot • Familiarity with Salesforce Agentforce or comparable agentic AI tools • Ability to responsibly integrate AI tools into a delivery workflow • Billing, Finance, Accounting, and Payments experience is a differentiator • Experience or interest in AI and agentic tools is a differentiator • Ability to travel in Canada and the US without restriction • Successful completion of background and reference checks

🏖️ Benefits

• Competitive bonus program • Benefits • Living Wage Certified employer in British Columbia • Diversity, inclusion, equal opportunity, and support for all candidates • Fair, welcoming, and respectful hiring process