Senior Manager of Training & Transitions

Job not on LinkedIn

🕒 May 20

🗽 New York – Remote

🗽 New York – Remote

💵 $120k - $140k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Trailborn Hotels & Resorts

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 B2C

🏠 Real Estate

B2C • Real Estate

Trailborn Hotels & Resorts is a boutique hospitality brand that operates one-of-a-kind hotels and resorts located in iconic outdoor destinations across the United States. Each property is designed to reflect its local environment—beaches, mountains, national parks, and wine country—and offers curated excursions, restaurants, spas, and amenity-driven experiences for leisure travelers. Trailborn emphasizes sustainability and conservation through its Keep Extraordinary initiative, and sells stays, dining, and gift cards directly to consumers.

📋 Description

• Architect, maintain, and facilitate training curricula for all hotel departments, ensuring content stays current (and property-specific as appropriate) with brand standards and compliance requirements. • Partner in leading the people-side of hotel openings, rebrands, and operational changes; develop transition playbooks and serve as the on-site training lead during these periods. • Partner with GMs and department heads to identify skill gaps, evaluate training effectiveness, and report on key metrics including GSS Scores. • Certify and develop property-level trainers at each hotel, equipping them with facilitation skills, coaching techniques, and the tools needed to deliver consistent training independently.

🎯 Requirements

• 5+ years of experience in training, talent development, or organizational effectiveness, (ideally in a hospitality setting). • Demonstrated ability to design and deliver multi-property or multi-site training programs. • Willingness and ability to travel up to 50% of the time across U.S. hotel locations. • Bachelor's degree in Hospitality Management, Human Resources, Education, or a related field preferred. • Familiarity with Learning Management Systems (LMS) and e-learning authoring preferred.