Banking Analyst – Chargeback & Payments Operations

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🇺🇸 United States – Remote

💵 $65k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Transact Campus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Through transformative payments and credential-driven transactions and privileges, Transact partners with institutions to help them make their campus experience mobile-centric, personal and individualized, and completely connected.

📋 Description

• Overseeing end-to-end chargeback case processing, ACH return reviews, compliance assessments, and daily banking activities • Act as a key escalation point for chargeback related inquiries and provide guidance to client-facing support teams • Manage and Monitor Client Payment Activities, Handle Escalations, Investigate and Report, Drive Improvements • Collaborate closely with Client Success, Support, Sales, and other internal operational teams to ensure high client satisfaction • Analyze ACH returns and ensure proper coding, documentation, and compliance alignment • Research, analyze, and respond to credit card chargeback inquiries; produce chargeback analysis summaries and reports • Perform daily banking operations including ACH processing, wires, payment postings, and reconciliation activities • Develop and maintain chargeback reporting dashboards, analysis, risk assessments and handle ACH transfer rejections • Identify and implement process improvements related to chargeback workflows, ACH return management, and overall banking operations

🎯 Requirements

• Bachelor’s degree in finance, Business Administration, Accounting, or related field (or equivalent experience) • 5+ years of banking operations experience, preferably within payment processing, financial operations or FinTech’s • 3+ years of direct experience with credit card network chargeback processes, ACH return rules, wire transfers, and compliance frameworks • Exceptional analytical, problem-solving, and documentation skills • Proven ability to operate with a business-oriented mindset when resolving issues and communicating with stakeholders • Highly detail-oriented with strong accuracy in financial transaction management • Proficiency in Microsoft Office, including Excel and Power BI (preferred) • Strong analytical and problem-solving skills • Proven propensity to learn new technologies and skills quickly • Ability to provide stellar client service to resolution • Thrives in a collaborative team environment with excellent communication skills

🏖️ Benefits

• Flexible time off to include paid holidays and volunteer time • Robust health, dental, and vision insurance plans on your first day of employment • Comprehensive employee assistance program (EAP) • Employer-paid life insurance/AD&D/short-term and long-term disability insurance • Flexible spending account (FSA) or health savings account (HSA) • Matched 401(k) • Employee stock purchase plan