Customer Success Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TravelNet Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏨 Hospitality

☁️ SaaS

✈️ Travel

Hospitality • SaaS • Travel

TravelNet Solutions is a hospitality software provider offering enterprise-class property management and distribution solutions for professional vacation rental and multi-unit operators. Its platform centralizes property management (PMS), trust accounting, owner portals, housekeeping/property care workflows, channel distribution and direct booking, payment processing, CRM, analytics/insights, and AI-driven automation to optimize revenue and operations. The company emphasizes enterprise scalability, deep integrations and API connectivity to connect with third-party tools and support large, multi-region portfolios.

📋 Description

• Own a portfolio of property management customers and be responsible for retention, satisfaction, and growth • Serve as the primary point of contact and guide customers through adoption and their overall success journey • Learn customer goals and deliver solutions that meet them • Identify churn risk using AI-powered health signals and prioritize outreach • Run regular check-ins, business reviews, and product feedback sessions • Demonstrate new features and best practices • Keep customer platforms up to date and well configured • Recommend changes that improve platform performance • Help customers adopt AI-driven features and recommend automation that reduces manual work • Partner with Sales on renewals, contract negotiations, and expansion • Partner with Support on Tier 3 escalations • Partner with Professional Services on training and configuration • Bring customer feedback into Product and Engineering discovery calls

🎯 Requirements

• Bachelor's degree and/or 3+ years of directly related experience • Working knowledge of the vacation rental or short-term rental industry • Experience working with executive-level clients • Daily use of AI tools (like Claude, ChatGPT, or built-in platform AI) to increase capacity and output quality; this is a must • Ability to explain AI-driven product features in plain language to non-technical property managers and owners • Strong communication, organization, and prioritization skills • Project management experience is a plus

🏖️ Benefits

• Full medical, dental, and vision coverage • Flexible paid time off • Health Savings Account with up to a $2,000 annual match • Flexible Spending Accounts • Up to $900 a year in Wellness Rewards • Retirement plan with employer match • Unlimited access to professional training and development • Company-paid life insurance and long-term disability coverage • Flexible work environment • $150 quarterly gift for personal use