Senior Director, Product Communications

Job not on LinkedIn

🔥 2 hours ago

🤠 Texas – Remote

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⏰ Full Time

🟠 Senior

🗣️ Communications

👻 Ghost score 12%

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Travoom

11 - 50 employees

💼 Consulting

📣 Marketing

✈️ Travel

Consulting • Marketing • Travel

Travoom is a trusted domain and service provider that has been in operation since 1999. The company offers a variety of digital services, including domain registration, web hosting, and collaboration tools through platforms like Google Workspace. Additionally, Travoom specializes in aiding corporate brands to manage, monitor, and protect their digital assets. The company is highly regarded and has been recognized as the Best Corporate Domain Registrar by financial strategists.

📋 Description

• Own how OleOle’s products, features, and experiences are explained to users across web and mobile • Work directly with the Founder, product, design, and engineering teams • Develop user-facing product communications for onboarding, registration, social and content experiences, messaging and calling, live sports, invitations and rewards, wallets and payments, ticketing and commerce, AskOle, and future products • Create feature explanations, onboarding screens, calls to action, permissions and consent messaging, notifications, transaction messages, success and error states, help content, FAQs, and new-feature introductions • Identify communication requirements before products launch • Review product flows from the user’s perspective and identify where explanation, education, reassurance, or context is needed • Establish OleOle’s product voice and communications standards across products and user journeys • Design standards that work across countries, cultures, and languages • Develop communications for product launches and major releases • Ensure communications outside the product are consistent with users’ in-product experiences • Ensure technically complex products remain simple and understandable to users

🎯 Requirements

• 10+ years of experience in product communications, content design, UX content, product marketing, or a closely related consumer technology role • Significant senior-level ownership • Experience owning user-facing communications for a large-scale consumer technology product or platform • Ability to translate complicated products into simple, clear language • Experience working directly with product managers, designers, engineers, and senior leadership throughout product development • Experience developing product messaging across onboarding, feature education, calls to action, notifications, permissions, confirmations, errors, help content, and FAQs • Experience with complex consumer product categories such as social media, messaging, fintech, payments, wallets, marketplaces, e-commerce, travel, ticketing, gaming, or AI • Experience establishing product voice, terminology, editorial standards, and communications systems across multiple products and teams • Experience launching major consumer products or features and coordinating communications before, during, and after launch • Understanding of how communication affects adoption, activation, engagement, trust, retention, and conversion • Experience communicating sensitive or high-trust experiences such as payments, financial transactions, identity verification, privacy, security, permissions, rewards, or account access • Experience building communications for international products and working with localization and translation across multiple languages and cultures • Excellent written English and exceptional editing skills • Strong product judgment and confidence challenging unclear product experiences • Comfort operating in an early-stage, fast-moving environment with evolving requirements • Highly hands-on; willingness to personally write, edit, review, and establish the communications system • Strongly preferred: experience at a major global consumer technology company with sophisticated, multi-product user experiences • Understanding of football and international sports is a huge plus

🏖️ Benefits

• Compensation transitions to a competitive salary plus equity and token ownership following company funding • Equity and token ownership following funding • Remote work available • Travel associated with the role

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