Lab Dispatcher

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $14 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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TridentCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

<TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care.

📋 Description

• Dispatch all service orders to field service personnel within fifteen minutes of order entry • Control and oversee that cases are properly dispatched, completed, picked up, and processed according to policies and procedures • Review, organize, and distribute cases using coverage-area knowledge and available on-duty phlebotomists • Track all dispatched assignments throughout the shift and conduct case follow-up • Ensure completion of work assignments and provide assistance where needed • Prepare daily work assignments for multiple phlebotomists • Maintain communication throughout shifts, including tracking and rerouting cases when necessary • Coordinate with Area/Regional Phlebotomy Management, Logging Area, Stat Tracking, Customer Service, Call Center, Redraw Department, and Courier Services • Accommodate facility special requests, prioritize urgent laboratory orders, and conduct constant follow-up • Provide detailed written documentation of issues • Conduct mild investigations, troubleshooting, and immediate problem handling when necessary • Notify the Dispatch Manager immediately of difficult-to-control issues • Identify self-improvement needs and adapt to proposed changes • Perform other assigned duties and assist with office attendance issues • Handle high-volume calls and dispatch assistance requests from facilities, phlebotomists, call center staff, and field employees

🎯 Requirements

• High school graduate or GED • Proficient to expert use of Microsoft Office software • Ability to communicate clearly, listen, confirm messages, and relay necessary information • Ability to focus on tasks in a busy call-center environment • Private workspace free from external sounds and distractions • Must meet safety checklist requirements • High-speed internet connection supporting VoIP communications • Fiber or cable internet recommended; DSL and satellite connections not recommended • Must successfully pass TridentCare's Network Performance Test • Access to a PC capable of running the network test; Chromebook not accepted • Availability for either Thursday–Monday, 6:00 a.m.–2:30 p.m. CST, or Friday–Tuesday, 2:00 p.m.–10:30 p.m. CST • Dispatch and routing knowledge preferred at novice level • Customer service knowledge preferred • Intermediate computer skills preferred

🏖️ Benefits

• Remote work • Work-from-home arrangement • High-speed internet/VoIP support requirements • Fiber or cable internet recommended • Full-time employment