Patient Success Coordinator

Job not on LinkedIn

🔥 36 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 - $19 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TridentCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

<TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care.

📋 Description

• Own each customer and patient experience for TridentCare at Home • Provide internal oversight for home-based orders to ensure customer commitments are met or exceeded • Work with field leadership to ensure timely patient services within customer service matrices • Assist with scheduling services and communicate with patients and ordering entities • Provide estimated times of arrival to patients or ordering entities • Reschedule and cancel exams when appropriate • Help prioritize technician dispatching based on client SLAs • Become a subject matter expert in TridentCare at Home client models, including Hospital at Home, Emergency Department in Home, and PACE programs • Work with the internal teleradiology team to ensure successful image transfers • Address patient and client questions or concerns and record them for quality-improvement metrics • Assist with obtaining paperwork for timely and accurate billing • Monitor reporting and operational metrics for home-based services • Answer incoming customer service orders promptly • Enter orders manually through the fax process • Navigate TridentCare applications, including TCC and DDF • Operate the phone system effectively • Adhere to the work schedule

🎯 Requirements

• Must reside within 50 miles of the Columbus, OH office at 2550 Corporate Exchange Drive, 43231 • Ability to work independently and as a team • Ability to communicate effectively through electronic means including Microsoft Teams, Skype and web-based meetings • Strong computer skills, including Microsoft Office Suite (Outlook, Word, and Excel) • Strong customer service skills • Solid verbal, written, and listening skills • Solid problem-solving and decision-making abilities • Results-oriented and goal-driven • Strong ethics, integrity, and accountability • Ability to type 35–40 words per minute • Medical terminology/experience preferred but not required • High School degree or GED equivalent required • Associate's degree preferred • Must work Saturday and Sunday, 8:00 a.m.–6:30 p.m. EST