Vascular Access Dispatcher

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $15 - $17 / hour

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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TridentCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

<TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care.

📋 Description

• Interact with and assist the tech team • Relay case information to mobile Vascular Nurses in the field • Work with representatives at regional accounts • Dispatch cases to the tech team and provide customer service to accounts • Assist and provide direction to field nurses so studies are completed in a timely manner • Handle approximately 90–130 calls per day • Assign nurses to the proper general area and facilities according to the schedule • Page nurses for STAT, ASAP, and PRIORITY homes • Voice mail nurses for 4-hour and 2-hour STAT turnaround times • Communicate and report problems to the House Supervisor and Field Supervisor • Inform clients of delays in arrival or readings • Assist nurses with directions, case type, and client information • Cross-train into the Customer Service role • Answer phones within 3 rings • Assist with overflow client orders • Assign STAT cases within 10 minutes of appearing on screen • Assign regular calls within 15 minutes of appearing on screen • Persistently dispatch all calls to techs by paging twice • Monitor activity in assigned and other dispatch areas

🎯 Requirements

• Must reside within 50 miles of the Columbus, OH office at 2550 Corporate Exchange Drive, 43231 • Ability to work independently and with a team • Strong customer service skills • Solid verbal, written, and listening communication skills • Solid problem solving and decision making ability • Good organizational skills • Ability to execute and prioritize multiple tasks • Professional demeanor and appearance • Must be flexible and adaptable to change • Ability to build relationships and motivate others • Knowledge of customer service strategies • Solid analytical skills • Ability to work independently in a high volume environment • Knowledge of Medical Terminology a plus but not required • High school diploma or GED; or one year of related experience and/or training; or equivalent combination of education and experience