Project Manager – Operations Lead

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☕ Washington – Remote

☕ Washington – Remote

💵 $120k - $135k / year

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Trilogy Federal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

💼 Consulting

📦 Logistics

🎖️ Defense

Consulting • Logistics • Defense

Trilogy Federal is a Management and IT consulting firm, specializing in performance transformation, program management, financial management, healthcare delivery, systems integration, information technology, and data analytics. Their expertise includes organizational and process transformation, strategic planning, change management, and digital workplace innovations. Trilogy Federal prides itself on its ability to rapidly improve clients' performance through tailored approaches and proven methodologies, serving various sectors with a focus on the federal civilian space. Their services also extend to financial management modernization, enterprise data management, and emerging technologies.

📋 Description

• Direct day-to-day operational execution of nationwide and OCONUS TAP field delivery across 300+ installations and a Benefits Advisor workforce of approximately 250-280 personnel • Maintain Benefits Advisor staffing and operational coverage across permanent and itinerant locations, including continuity during vacancies, leave, training, and staffing disruptions • Manage and coordinate regional/field leadership structures, personnel assignments, schedules, and operational priorities • Develop and issue operational directives, schedules, assignments, and implementation guidance for consistent execution of Government requirements • Monitor vacancies, staffing levels, coverage requirements, attrition, onboarding, training status, and operational readiness • Coordinate new-hire training needs with staffing forecasts • Coordinate field travel and temporary coverage while minimizing unnecessary temporary-duty travel and associated costs • Ensure timely event scheduling, operational reporting, and consistent delivery of VA Benefits and Services briefings and required TAP support activities • Monitor installation-level service delivery, facilities, equipment, stakeholder relationships, and emerging performance issues • Track operational performance, risks, issues, staffing challenges, and corrective actions; escalate issues before they affect service delivery • Coordinate field activities with the Program Manager, Curriculum Lead, Data Analytics Lead, Government stakeholders, and installation-level partners • Support implementation of Government-approved operating procedures, curriculum changes, modernization initiatives, and program changes • Maintain communications and knowledge sharing across geographically dispersed teams and locations • Ensure workforce onboarding, training, qualification, deployment, and continuing operational readiness • Contribute to weekly, monthly, quarterly, and ad hoc operational reports and Government briefings • Support rapid response to Government requests

🎯 Requirements

• Bachelor's degree • Minimum of 6 years of relevant experience managing large-scale, geographically dispersed service-delivery operations involving workforce staffing, scheduling, coordination, and performance management • Demonstrated experience leading teams and managing projects of national scope within the Federal Government or Department of War (DoW) • Proven experience managing the day-to-day operations of a geographically dispersed workforce • Proven experience developing and issuing operational directives and schedules necessary to effectively manage program operations • Strong leadership, organizational, communication, and problem-solving skills • Experience supporting VA, DoW, military transition, Veteran services, training, or similarly complex Federal programs • Experience managing geographically dispersed service delivery across multiple military installations • Experience coordinating both CONUS and OCONUS operations • Experience managing workforce staffing, scheduling, vacancies, coverage, operational performance, and quality • Experience managing or supporting a Service Contract Act (SCA)-covered workforce • PMP or comparable project management certification preferred

🏖️ Benefits

• Health, dental, and vision plans • Optional FSA • Paid parental leave • Safe Harbor 401(k) with employer contributions 100% vested from day 1 • Paid time off and 11 paid holidays • No cost group term life/AD&D plan, and optional supplemental coverage • Pet insurance • Monthly phone and internet stipend • Tuition and training reimbursement • Medical/dental/vision insurance coverage • Supportive work/life balance